AZ - Inside Sales Representative - Industrial Distribution - Tempe, AZ

Lever, Inc.; Tempe (AZ); On-site; USD 43,000 - 62,000; Full time

Job summary

Ryan Herco Flow Solutions, a SunSource company, seeks an Inside Sales Representative to deliver excellent customer service, process orders, and drive sales growth. The role focuses on turning inquiries into orders, writing bids, and coordinating with Outside Sales to ensure account success.

Ideal candidates have 2+ years in sales or customer service, strong communication, empathy, and strong MS Office skills. Equal opportunity employer; training and product knowledge development provided.

Qualifications

• 2+ years of proven sales and/or customer service experience
• Excellent written and oral communication skills
• Empathy and ability to move customers toward commitment
• Organized and detail-oriented
• MS Office (Word, Excel) savviness; typing 40 WPM

Responsibilities

• Answer incoming customer calls and solve problems; enter orders and follow up
• Maximize customer contact on the phone; upsell accessories or replacements
• Write bids/quotations and perform follow-up
• Document all customer interactions in ACS and coordinate with Outside Sales
• Attend product and sales trainings and keep product knowledge current

Skills

Customer service

Sales experience

Communication

Organizational skills

Fast learner

Typing 40 WPM

MS Office

Empathy

Tools

ACS system

Job description

Ryan Herco Flow Solutions, a SunSource company, is a leading distributor of fluid control systems, fluid filtration systems, fluid handling products, micro-electronics, and general industrial supply. We sell to a broad base of customers in industries such as electronic component and equipment manufacturers, chemical manufacturers, water & waste treatment, metal finishing, pollution control and life sciences companies. www.rhfs.com

Ryan Herco Flow Solutions is looking for an experienced individual to fill the role of Inside Sales Representative.

• Provides excellent customer service by answering incoming customer calls, solving problems, entering orders and completing follow-up procedures
• Maximizes customer contact on the phone by turning product inquiries into orders; suggests accessories or replacement items to customers.
• Writes bids and quotations when appropriate and performs follow-up procedures
• Documents all customer contact and sales activities in the ACS system
• Communicates with Outside Sales to ensure excellent account management and customer service for new and existing customers
• Supports Outside Sales in implementing sales and marketing plan.
• Keeps current on Ryan Herco Flow Solutions products
• Attends product and sales training meetings as required.
• Updates and maintains database

Requirements:

• 2+ years of proven sales and/or customer service experience
• Addresses customer concerns, demonstrates empathy, and consistently moves the customer towards commitment
• Excellent people skills. Interacts effectively and works productively with a wide range of people
• Organized and detail-oriented
• Fast learner with the ability to grasp new concepts
• Persuasive, amiable, self-motived, and goal oriented
• Excellent written and oral communication skills
• MS Office (i.e. Word, Excel) savvy
• Must be able to type 40 WPM

Equal Opportunity Employer, including disability and protected veteran status.