AZ - Customer Service Rep

Abbott Label; Mesa (AZ); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Long-term disability

Life insurance

Generous vacation

401K with employer match

Job summary

Abbott Label is seeking a Customer Service Representative to serve as the liaison between customers and production. The role involves handling inquiries, resolving issues, and processing orders in a fast-paced Arizona office.

You will need strong communication, computer proficiency, and the ability to multi-task while maintaining accurate customer records. Training will be provided, with a comprehensive benefits package available.

Qualifications

• 2+ years of Customer Service/Receptionist experience required.
• High school diploma or equivalent.
• Order entry experience preferred.
• Experience in printing industry preferred.

Responsibilities

• Interacts with customers via telephone, email, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned lead or manager.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Skills

Excellent communication

Customer-oriented

PC skills

Typing 30 WPM

Math & ruler

Multi-tasking

Detail-oriented

Education

High school diploma or equivalent

Tools

Order entry software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

AZ - Customer Service Rep

Company Statement

Abbott Label is a family-owned label manufacturing company with plants in Texas, Arizona, Georgia, and Illinois. We have an immediate opening in our fast-paced Arizona office for a high-energy person that wants to join a winning, financially stable team. We are willing to train the right person!

We are a growing company with great benefits, including health, vision and dental insurance, long term disability insurance, life insurance, a generous vacation package and a 401K plan with a generous employer match.

Job Summary

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. Our Customer Service Representatives are the liaison between our customers and the Production Team. The role requires the ability to understand the various applications and needs of our customers’ requirements. Labels are simple, but there is a wide application for our products.

Supervisory Responsibilities

None

Duties/Responsibilities

Interacts with customers via telephone, email, or in person to provide support and information on products or services.

Collects and enters orders for new or additional products or services.

Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned lead or manager.

Ensures that appropriate actions are taken to resolve customers’ problems and concerns.

Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

Performs other related duties as assigned.

Required Skills /Abilities

Excellent communication skills including active listening.

Service-oriented and able to resolve customer grievances.

Proficient computer skills with the ability to learn new software.

Must be able to type at least 30 WPM.

Math and Ruler Skills.

Ability to multi-task and handle multiple projects in fast-paced environment.

Details oriented and analytical.

Education and Experience

High school diploma or equivalent.

2+ Years Customer Service/Receptionist experience required.

Order entry experience preferred.

Experience in printing industry preferred.

Physical Requirements

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.