AWS & VoIP Systems Administrator — Hybrid

General Dynamics Information Technology, Inc.; Bossier City (LA); Ibrido; USD 64.000 - 86.000; Tempo pieno

Descrizione del lavoro

General Dynamics Information Technology, Inc. is seeking a Systems Administrator to advance customer operations within enterprise IT.

You will administer CCaaS configurations, support IVR and agent applications, monitor system health, and coordinate with ServiceNow and Salesforce integrations. The role requires 1+ years of related experience, strong troubleshooting across networks and APIs, and US citizenship with the ability to pass a DHS background check.

Competenze

• 1+ years of related experience
• Ability to troubleshoot across applications, networks, authentication services, and system integrations
• Understanding of VoIP, SIP, networking concepts (TCP/IP, QoS), and web APIs
• Security clearance/background check required; US Citizenship required

Mansioni

• Administer CCaaS platform configurations, including users, roles, permissions, business units, teams, skills, routing
• Support voice and digital channels, IVR configurations, agent applications, recording services, and reporting
• Monitor service health, investigate alerts, and troubleshoot platform, connectivity, authentication, and integration issues
• Support integrations with ServiceNow, Salesforce, and other enterprise systems, including API data flows
• Manage incidents, service requests, problems, and configuration changes via incident management
• Coordinate with vendors and internal teams to resolve issues and document corrective actions
• Implement changes with tested rollback plans and proper records
• Assist with access reviews, audits, and remediation with security personnel
• Maintain runbooks and operational knowledge articles
• Identify opportunities to automate routine administration and improve reliability
• Participate in on-call rotation and scheduled maintenance

Conoscenze

AWS

Enterprise Systems

IT Systems

Descrizione del lavoro

General Dynamics Information Technology, Inc. is seeking a Systems Administrator to advance customer operations within enterprise IT.

You will administer CCaaS configurations, support IVR and agent applications, monitor system health, and coordinate with ServiceNow and Salesforce integrations. The role requires 1+ years of related experience, strong troubleshooting across networks and APIs, and US citizenship with the ability to pass a DHS background check.