AWS Production Support Specialist

System One; Lafayette (LA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits

401(k) Plan

Job summary

System One in Lafayette, LA is seeking an AWS Production Support Specialist (W2) to provide customer-facing operational support for enterprise applications and data workflows within a large financial services environment.

You will focus on AWS-hosted environments, incident resolution, data troubleshooting, and CI/CD processes, with hands-on experience in S3, RDS, Lambda, CloudWatch, IAM, ECS, and strong SQL skills.

Qualifications

• 5+ years in production/operational support in enterprise environments.
• Experience supporting AWS-hosted applications and services listed above.
• Strong SQL skills and data validation/troubleshooting.
• Experience resolving data issues and incident management ownership.

Responsibilities

• Provide customer-facing operational support for enterprise applications and data workflows.
• Focus on application setup, configuration, data troubleshooting, and production support in AWS.
• Investigate issues in Python/Java services and drive resolution with teams.
• Support CI/CD, monitor health, and maintain runbooks and documentation.

Skills

Customer-facing communication

Problem solving

Ownership

Education

Bachelor's degree in Computer Science or related field

Tools

AWS (S3, RDS, Lambda, CloudWatch, IAM, ECS)

SQL

REST APIs

GitLab

Terraform

CI/CD

Docker

Kubernetes

ServiceNow

Jira

Job description

Job Title: AWS Production Support Specialist (Only W2)

Location: Lafayette, LA, Knoxville, TN, Columbia, SC, Birmingham, AL

Type: Direct Hire

Responsibilities

• Provide customer-facing operational support for enterprise applications and data workflows within a large-scale financial services environment.
• Focus on application setup and configuration, data troubleshooting, incident resolution, and ongoing production support across AWS hosted environments.
• Investigate application and data issues, troubleshoot Python and Java-based services, and work with users and technical teams to drive issues through resolution.
• Support release and CI/CD processes, monitor application health, and maintain operational documentation and runbooks.

Requirements

• 5+ years of experience in application, production, or operational support within enterprise environments.
• Hands-on experience supporting applications hosted in AWS, including services such as S3, RDS, Lambda, CloudWatch, IAM, and ECS.
• Strong SQL and relational database skills, including data validation, analysis, and troubleshooting.
• Experience resolving data-related issues involving missing or incorrect data, refresh failures, access issues, and data inconsistencies.
• Troubleshooting Python and Java applications, including reviewing logs, errors, configuration files, and API responses.
• Working knowledge of REST APIs and application integrations.
• Familiarity with CI/CD, GitLab, Terraform, release management, and AWS native deployment pipelines from an operational support perspective.
• Understanding of data movement, data refreshes, environment readiness, secure data handling, and controlled use of non-production data.
• Experience with incident management and root cause analysis, with strong ownership of issues from initial intake through resolution.
• Strong customer-facing communication and troubleshooting skills.

Desired Skillset:

• Experience with data masking, anonymization or synthetic data.
• Docker and Kubernetes.
• ServiceNow, Jira, or ITIL processes.
• Creating runbooks, FAQs, troubleshooting guides, or other support documentation.

Educational Requirements:

Bachelor's degree in Computer Science, Information Systems, or a related field.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.