AWS Node.js Consultant (Serverless IVR & Integrations)

Brillio 2; St. Louis (MO); On-site; USD 110,000 - 170,000; Full time

Job summary

Brillio 2 is seeking a skilled Node.js Developer to design, develop, test, and support serverless applications powering customer interactions within an AWS-based contact center platform.

You will build Lambda functions integrated with Amazon Connect and Lex, APIs, and CRM systems, delivering secure, scalable IVR and self-service experiences. Strong AWS, API integrations, and contact center expertise are essential.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.
• 3+ years of Node.js development experience.
• 2+ years of hands-on AWS development experience.
• Experience developing and deploying AWS Lambda functions.
• Experience with Amazon Connect and/or Amazon Lex.
• Strong knowledge of REST APIs, JSON, and microservices architectures.
• Experience with AWS services such as API Gateway, DynamoDB, S3, CloudWatch, IAM, SNS, SQS, and EventBridge.
• Experience using Git and GitHub for source control and CI/CD pipelines.
• Strong debugging, troubleshooting, and performance optimization skills.
• Understanding of secure software development practices and cloud security principles.

Responsibilities

• Design, develop, and maintain Node.js applications running on AWS Lambda.
• Build and enhance IVR and self-service workflows using Amazon Connect and Amazon Lex.
• Develop integrations between contact center platforms and enterprise applications, databases, CRM systems, and third-party APIs.
• Create reusable Lambda services to support authentication, routing, customer identification, case management, and self-service transactions.
• Develop RESTful APIs and event-driven architectures using AWS services.
• Implement secure coding practices, including encryption, authentication, authorization, and data protection controls.
• Participate in CI/CD pipeline development and deployment automation using GitHub and AWS DevOps services.
• Troubleshoot production issues and optimize application performance, scalability, and reliability.
• Collaborate with solution architects, contact center engineers, QA teams, and business stakeholders throughout the software development lifecycle.
• Develop automated unit, integration, and regression tests for serverless applications.
• Create technical documentation, deployment procedures, and operational runbooks.

Education

Bachelor's degree in CS/IT/Engineering or equivalent

Tools

Node.js

Typescript

NestJS

AWS Lambda

Amazon Connect

Amazon Lex

REST APIs

JSON

GitHub

CI/CD

Docker

Kubernetes

Oracle RDBMS

MongoDB

Kafka

Job description

Brillio 2 is seeking a skilled Node.js Developer to design, develop, test, and support serverless applications powering customer interactions within an AWS-based contact center platform.

You will build Lambda functions integrated with Amazon Connect and Lex, APIs, and CRM systems, delivering secure, scalable IVR and self-service experiences. Strong AWS, API integrations, and contact center expertise are essential.