AVP Tech Application Support & Reliability Lead

State Street; Quincy (MA); On-site; USD 90,000 - 158,000; Full time

Benefits offered by this job

401K with company match

Comprehensive insurance coverage

Paid time off

Employee Assistance Program

Performance-based incentives

Tax-advantaged savings plans

Job summary

State Street is seeking a technology application support analyst with 10+ years of IT and payments domain experience to lead production support and resiliency initiatives for critical cash and payment applications. You will drive improvements, modernization efforts, and ensure incidents are resolved efficiently while maintaining governance and cross-team collaboration.

The role focuses on running robust production environments, implementing ITIL processes, and delivering data-driven insights to

Qualifications

• Bachelor's degree in CS, IS, or related field.
• 10+ years IT experience with hands-on tech support/SRE.
• Experience in IT Service Management incl. Change, Incident and Problem management.
• Knowledge of SDLC/Engineering processes.
• Familiarity with payment rails (ACH, Wire, RTP) and banking operations.
• Understanding of SWIFT/ISO 20022 and mapping formats.
• Experience with monitoring and ITSM tools.
• Excel and KPI dashboards proficiency.
• SQL/NoSQL database expertise.
• Linux/Unix and scripting (Bash, Python).
• Experience in AWS-based applications.

Responsibilities

• Lead Major Incident and problem review calls for cash & payment critical systems.
• Lead resiliency and legacy modernization initiatives for payment systems incl. ISO 20022 migration.
• Coordinate migration and go-live events in production with cross-functional teams.
• Lead Disaster Recovery exercises and automate tasks.
• Enforce incident handling standards to reduce MTTR and prevent recurrence.
• Governance for high-impact events and weekend changes in production.
• Document cash/payment workflows to improve speed and accuracy.
• Monitor payment processing cycles, batch jobs, and settlements.
• Ensure timely processing of SWIFT, ACH, and Fed Wires.
• Identify, troubleshoot, and resolve production incidents within SLA timelines.
• Analyze logs, alerts, failed transactions, and reconciliation breaks.
• Execute SQL queries for transaction validation and data analysis.
• Deliver dashboards and insights for senior leadership.

Skills

Production support

SRE practices

ITIL

AWS

Linux/Unix

SQL

Python

Java

Stakeholder comm

Education

Bachelor's degree in CS/IS or related

Tools

Splunk

Dynatrace

Grafana

AppDynamics

Geneos

ServiceNow

Remedy

JIRA

BluePrism

Cutover

Job description

State Street is seeking a technology application support analyst with 10+ years of IT and payments domain experience to lead production support and resiliency initiatives for critical cash and payment applications. You will drive improvements, modernization efforts, and ensure incidents are resolved efficiently while maintaining governance and cross-team collaboration.

The role focuses on running robust production environments, implementing ITIL processes, and delivering data-driven insights to