AVP, Senior Manager Product Services

Chubb; Philadelphia (Philadelphia County); On-site; USD 120,000 - 170,000; Full time

Job summary

Chubb in Philadelphia seeks a Senior Manager, Product Services to lead Financial (Specialty) Lines product development and ensure go‑to‑market strategies align with regulatory requirements. The role requires 5+ years in leadership and underwriting, product management, or regulatory compliance within insurance.

The position involves managing a team, partnering with business units, and guiding form filings, audits, and training initiatives.

Qualifications

• Minimum 5 years of experience in the insurance industry including Financial Lines, underwriting, operations, product management or regulatory compliance.
• Minimum 5 years of leadership experience.
• Bachelor’s degree or equivalent industry experience in product management and regulatory issues.

Responsibilities

• Manage a team of Financial Product Line Support Services staff with day-to-day activities.
• Partner with Financial Lines business units to ensure compliance with statutory and regulatory requirements, including audits.
• Support Financial Lines by ensuring approved form/rate filings and initiatives are implemented.
• Lead product development and ongoing support for Financial Lines with focus on speed to market and new product launches.
• Provide clear communications with Regulatory Affairs, Compliance, Business Units, State Regulators, and internal Chubb areas.
• Report on compliance efforts and resolution of issues.
• Work with regulators to resolve issues arising from examinations, investigations, inquiries, and audits for Financial Lines.

Skills

Leadership

Underwriting

Product management

Regulatory compliance

Education

Bachelor’s degree in a relevant field

Job description

Job Description

Join Chubb as a Senior Manager Product Services and bring your Financial (Specialty) Lines expertise to the forefront! If you have a passion for navigating the complexities of Financial (Specialty) insurance products and thrive in a dynamic environment, this is the perfect opportunity for you. Leverage your 5 years of experience in leadership and underwriting, product management, or regulatory compliance to make a significant impact in our Financial Lines division.

Legal and Compliance (L&C) – Philosophy and Culture Statement

L&C is committed to providing best ‐ in ‐ class legal and compliance services to our business partners. L&C emphasizes teamwork, expertise, and a “ can ‐ do ” attitude. Operating as a best ‐ in ‐ class organization requires a commitment to constant improvement and an on ‐ going commitment to adding value – every day, by every team member. The group takes pride in delivering consistent customer satisfaction, advancing self ‐ development among team members, participating in company and team initiatives – all with a focus on superior execution.

Major Duties And Responsibilities

• Manage a team of experienced Financial Product Line Support Services staff with direct oversight of the day ‐ to ‐ day activities.
• Partner with and support the Financial Lines business unit(s) and support areas to ensure that products, systems, processes, and procedures are in compliance with statutory and regulatory requirements, including participating in compliance audits reviews and market conduct exams.
• Support Financial Lines business unit(s) by ensuring approved form/rate filings and other initiatives are implemented.
• Lead the product development and ongoing support for Financial Lines with a focus on speed to market, key deliverables and new product launches. Ensure project timelines are met or exceeded.
• Provide clear, concise communications with Regulatory Affairs, Compliance Assurance, Business Units, State Regulators, and all other internal Chubb areas.
• Report to leadership on compliance efforts and the resolution of compliance issues.
• Work with Regulatory Affairs and Compliance, lead the resolution of all regulatory issues arising out of state examinations, investigations, inquiries, and audits for Financial Lines. Ensure remediation and appropriate preventive action in response to violations of rules, regulations, policies, procedures, and standards of conduct.
• Partner with Compliance to develop, communicate, implement, and maintain policies, standards, procedures, training, monitoring and controls within the business unit.
• Work with Product Line Services Support team to ensure all product handoff dates are identified and met.
• Work with Product Line Support Services Support team to develop thorough, concise product requirements in accordance with IT handoff dates.
• Advise on the approach to new/revised products in respect to alternative solutions, adoption of existing products, rating, and pricing options, and filing strategies.
• Provide expertise and input in the creation of training materials and programs.
• Improve quality of Financial Lines product filings submitted resulting in less objections and reducing the need to refile.
• Work with AI Team to improve processes and reduce manual work.

Qualifications

Education and Experience:

• Minimum 5 years of experience in the insurance industry. Financial Lines products, underwriting, operations, product management or regulatory compliance is a plus.
• Minimum 5 years of leadership experience.
• Bachelor’s degree or equivalent industry experience in product management and regulatory issues.

Major Skills, Knowledge, And Experience Requirements

• Good working knowledge of the property and casualty insurance industry, including the product development process, regulatory procedures and interactions, and the state approval processes.
• Knowledge of industry associations (for example, ISO, AAIS), roles, and operations; demonstrated effective personal working relationships.
• Experience working in a product, rate filing, and approval environment with explicit leadership/facilitation/coordination responsibilities and knowledge of the relationship to Underwriting, Actuarial, General Counsel, IT, and Claims is a plus.
• Excellent communications skills; capable of interacting effectively with Senior leadership, and internal/external business partners.
• Strong organizational and effective project management skills, managing shifting priorities, and coordinating efforts across organizational lines in a fast ‐ paced environment.
• Strong people management skills and experience with demonstrated achievements in the areas of results, staff development, diversity, and retention.
• Good negotiation skills with the ability to influence, adaptability, and flexibility to adjust and lead team through changing business priorities.
• Demonstrates strong attention to detail and commitment to project ownership, accuracy, and completion on a timely basis.
• Demonstrates adaptability and flexibility to adjust to and lead teams through changing business priorities.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.