AVP, Implementation & Production Support

Chubb External; Philadelphia (Philadelphia County); On-site; USD 150,000 - 200,000; Full time

Job summary

ACE American Insurance Company is seeking an AVP, Implementation & Production Support in Philadelphia, PA. The role leads the Accident & Health product development, implementation, and production support functions, ensuring timely policy issuance and compliance across state filings and related tools.

The candidate will oversee a high-performing team, drive product enhancements, and coordinate with internal and external partners to meet underwriting and customer requirements, while maintaining

Qualifications

• 5-10 years in Accident & Health or equivalent experience in the insurance industry.
• Ability to train, motivate and manage a team of high performing individuals.
• Ability to multitask and maintain a big-picture perspective in a fast-paced environment while cultivating detailed operational understanding.
• Superior analytic and critical thinking skills with keen attention to details.
• Advanced oral and written communication skills.

Responsibilities

• Develop and implement new products or enhancements to support profitable growth for Chubb’s Accident & Health Division.
• Manage and support A&H Product Development, Implementation and Production Support functions, including state filings and policy issuance.
• Oversee and manage Implementation and Production Support team members and activities; provide hands-on support where needed.
• Establish effective relationships with internal and external customers with responsive communication and problem solving.
• Coordinate product filings and development of insurance contract language with corporate teams.

Skills

Team leadership

Analytical thinking

Multi-tasking

Communication skills

Problem solving

Tools

Microsoft Word

Excel

Adobe PDF

PowerPoint

SharePoint

Job description

AVP, Implementation & Production Support

Philadelphia, PA, United States

Job Description

Major Duties and Responsibilities

• Develop and implement new products or enhancements to existing products to support profitable growth for Chubb’s Accident & Health Division this includes researching, generating and distributing periodic information about competitor products, performance, market position, and digital offerings.
• Manage and Support A&H Product Development, Implementation and Production Support functions, including product development, advertising review, state filings, policy issuance, and development and maintenance of product tools.
• Oversee and manage to goals all Implementation and Production Support team members and activities; provide ‘hands on’ support where experience and expertise are warranted.
• Establish and promote effective working relationships with internal and external customers by maintaining performance standards, delivering on commitments, providing responsive communication and demonstrating creative problem solving.
• Manage and support customer acquisition and retention process; prepare and deliver policy-related materials according to underwriting requirements and customer specifications in time to meet or exceed delivery commitments.
• Play an active role in educating internal and external business partners to improve quality and compliance of new case and renewal business.
• Work with corporate areas to coordinate and support product filings, including the development of insurance contract language and responses to state inquiries.
• Manage and implement business practice guidelines as required by corporate and regulatory directives.
• Manage and/or maintain area database(s) designed to support product delivery and account implementation.
• Manage design and implementation of product-related publications, tools and systems for internal and external business partners.
• Exercise judgment that consistently promotes the company’s earnings, growth, quality, revenue and expense objectives while minimizing the risk of non-compliance.

Qualifications

• 5-10 years in Accident & Health or equivalent experience in the insurance industry
• Ability to train, motivate and manage a team of high performing individuals
• Ability to multitask and maintain ‘big picture’ perspective in fast-paced work environment while cultivating a detailed operational understanding of responsibilities
• Superior analytic and critical thinking skills. Keen attention to details. Advanced oral and written communication skills.
• Proficient in Microsoft Word and Excel, and Adobe PDF. Experience with PowerPoint or Sharepoint a plus. Experience in product delivery platforms a plus.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Job Info

• Job Identification 30852
• Job Schedule Full time
• Regular or Temporary Regular
• Job Category Product Development
• Business Unit United States
• Legal Employer ACE American Insurance Company