Residential Counselor

Addp; Boston (MA); On-site; USD 54,443,000 - 65,904,000; Full time

Benefits offered by this job

TASC - Flexible Spending Account and

Sick

Vacation

Job summary

Victory Human Services in Boston, MA is seeking a Residential Counselor to develop ISPs and provide direct care and training to residents. The role includes assisting with daily living activities, implementing behavior plans, and supporting community-based activities.

The position requires teamwork, CPR and MAP-related certifications within specified timelines, and strong communication skills. The role involves lifting up to 100 lbs, coordinating with staff and families, and ensuring compliance

Qualifications

• GED or equivalent required.
• CPR certification preferred; MAP certification within 90 days of hire.
• Must pass CORI/background checks.
• Proficiency with Microsoft Office.
• English fluency; bilingual in Spanish, Haitian, or Cape Verdean languages preferred.

Responsibilities

• Develop and implement Individual Support Plans (ISPs) and provide direct care to residents.
• Assist with personal cares and daily living activities.
• Implement behavior plans and medical protocols; support vocational activities.
• Provide supervision and ensure safety during activities; transportation to appointments.

Skills

Communication

Interpersonal skills

Planning & organization

Reading & writing

Microsoft Office

Bilingual

Education

GED or equivalent

DDS MAP/Safety training prerequisites

Tools

MAP Certification

Medication Administration Certificate

Job description

Residential Counselor - Victory Human Services - Boston, MA

Position Title: Residential Counselor

Department: DDS Programs

Reports To: Program Manager

Salary Wage: $19.00 - $23.00

Programs Opening /Hours

About Victory Human Services

Victory Human Services (VHS) is a mission-driven organization dedicated to empowering individuals with disabilities through exceptional residential, day habilitation, and community-based services. VHS is currently undergoing a bold transformation – Victory 2.0 – focused on restoring compliance integrity, strengthening internal systems, elevating workforce culture, and positioning the organization for sustainable growth and excellence

Position Overview:

The Residential Counselor plays a crucial role in developing and implementing Individual Support Plans (ISPs) and providing direct care, training, and support to residents. This includes: - Assisting with personal care and daily living activities - Implementing behavior plans, medical protocols, and interventions - Supporting vocational and community-based activities

Job Qualifications

Additional Qualifications

• Are you currently CPR certified?
• Are you currently MAP (Medication Administration Program) certified?
• If you are not currently MAP certified, are you willing and able to obtain MAP certification within 90 days of hire?

• Social and communication skills
• Interpersonal Skills: Builds positive relationships with residents, staff, and families
• Planning & Organization: Manages multiple responsibilities efficiently
• Education: GED or equivalent
• Ability to follow detailed written and oral instructions
• Strong problem-solving skills for daily responsibilities
• Successful completion of state and agency-mandated training:
• DDS Medication Administration Certificate (within first six months)
• Safety Care/Legal Certificate (within first six months)
• DPPC/Fire Safety/Human Rights/Universal Precautions Certificate (upon hire)
• New Hire Orientation, including completion of CORE Curriculum (within first three months)
• Strong oral and written communication skills
• Must consent to a Criminal History Background Check (CORI) and release of information from agencies such as the Disabled Persons Protection Commission (DPPC) and Department of Developmental Services (DDS)
• Must be able to perform essential duties with reasonable accommodation
• Proficiency in Microsoft Office applications
• Language Skills, fluent in English, open to bilingual (Spanish, Haitian, Cape Verde)
• Ability to read, interpret, and write reports and safety guidelines
• Effective verbal communication with residents, families, and staff
• Frequent use of hands for tasks and reaching
• Ability to lift and maneuver up to 100 lbs floor to waist, waist to overhead (assistance provided when possible)

Responsibilities

• The Residential Counselor plays a vital role in developing and implementing Individual Support Plans (ISPs) and providing direct care, training, and support to residents
• Assisting with personal care and daily living activities
• Implementing behavior plans, medical protocols, and interventions
• Supporting vocational and community-based activities
• All positions require physical assistance (e.g., lifting, transfers, emergency restraint)
• Provide direct care and supervision in areas such as:
• Meal preparation and household management
• Travel training and financial management
• Implement, develop, and review Individual Support Plans (ISPs) and track progress
• Assist residents in abiding by housing rules set by residents, landlords, or Housing Authorities in accordance with applicable regulations
• Transport residents to activities and medical appointments
• Utilize Positive Behavioral Supports to promote resident well-being
• Maintain resident dignity and rights in accordance with policies
• Assist in advocacy and training related to human rights
• Administrative & Compliance Duties
• Complete required documentation and reporting in a timely manner per agency policies
• Lead weekly house meetings to discuss:
• Recreation and meal planning
• House rules and general concerns
• Maintain financial records for residents and program funds that align with regulatory requirements and agency policies
• Obtain and maintain state certification in medication administration within the first six months
• Adhere to DDS and CRC regulations regarding behavior management, emergency interventions, and work policy
• Awake Overnight Counselors (Additional Responsibilities)
• Provide personal care and health monitoring while remaining awake and alert
• Perform housekeeping tasks as assigned
• Provide emergency coverage when necessary (not exceeding 70 hours/week without approval)
• Teamwork: Works collaboratively to achieve department and agency goals
• Dependability: Completes tasks accurately and consistently
• Communication: Effectively conveys information in oral and written formats
• Initiative: Demonstrates problem-solving skills and independent thinking
• Data Collection & Reporting: Gathers and documents data accurately
• Adheres to company policies and procedures
• Maintains attendance and punctuality standards
• Supports and enforces agency objectives through leadership and conduct
• Regularly required to sit, stand, walk, stoop, kneel, or crouch

13 Tucker St, Milton, MA 02186

Benefits Offered:

• TASC - Flexible Spending Account and Dependent Care
• Sick
• Vacation

Join Our Mission:

At Victory Human Services, you’ll join a team dedicated to advancing equity and inclusion in human services across Massachusetts. If you’re ready to bring your administrative excellence and passion for people to an organization that makes a measurable difference, we encourage you to apply.

Victory Human Services is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or genetic information.