AVP, Reinsurance & Client Support (Hybrid)

Guy Carpenter; New York (NY); Hybrid; USD 95,000 - 140,000; Full time

Job summary

Guy Carpenter’s Client Support Services team seeks a talented professional to work in New York, Philadelphia, or Edina in a hybrid role requiring three days in the office. You will support client accounts, handle contracts, claims, and accounting, and collaborate across teams to resolve complex issues.

The role emphasizes strong financial acumen, reinsurance knowledge, and proactive service excellence, with opportunities to influence process improvements and leverage technology.

Qualifications

• Bachelor’s degree in accounting, finance, or related field.
• 5+ years of experience in reinsurance, insurance, accounting, or claims.
• Proficiency in Microsoft Office Applications (Word, Excel, and PowerPoint).

Responsibilities

• Advise individuals to assess and submit client and/or reinsurer presentation materials and communications to resolve difficult questions and secure reinsurer agreements and payments of claims and account balances.
• Authorize KPIs and other system tools to manage complex transactional processes and ensure SLAs are adhered to in order to provide services efficiently, effectively, and in a regulatory-compliant manner.
• Interface during team and department meetings to share opinions, ideas, knowledge, and solutions, and provide input for evolving the operational model and promote process improvements leveraging technology solutions.
• Consult on accounting/claims processes for RFPs and sales opportunities to drive business growth.
• Develop strategies to carry out reinsurance audits/reviews with clients and reinsurers, review open claims and premium activity, and reconcile records to facilitate review/audit and ensure quality.
• Counsel peers on difficult or contentious reinsurance developments, providing training, mentoring, and guidance within the team and department.

Skills

Reinsurance

Accounting

Claims experience

Education

Bachelor’s degree in accounting, finance, or related field

Tools

MS Office

Job description

Guy Carpenter’s Client Support Services team seeks a talented professional to work in New York, Philadelphia, or Edina in a hybrid role requiring three days in the office. You will support client accounts, handle contracts, claims, and accounting, and collaborate across teams to resolve complex issues.

The role emphasizes strong financial acumen, reinsurance knowledge, and proactive service excellence, with opportunities to influence process improvements and leverage technology.