AVP, Public Sector PMO & Customer Success

Appian Corporation; McLean (VA); Hybrid; USD 200,000 - 375,000; Full time

Benefits offered by this job

401k match

Flexible time off

Paid parental leave

Health plans

Life & disability insurance

Wellness programs

Referral bonus

Learning & development

Equity awards

Job summary

Appian is seeking an Area Vice President to lead the US Public Sector Customer Success PMO, based in McLean, VA with a hybrid work model. You will establish governance, drive delivery excellence, and partner with executives to scale growth across federal, state, and local government engagements.

The role requires 15+ years in program management, strong PMO leadership, and deep public sector expertise, with a base salary range and discretionary bonus potential reflected in compensation packages.

Qualifications

• Education: Hold a Bachelor’s degree or higher in Business Administration, Information Systems, Engineering, Public Administration, or a related field.
• Experience: 15+ years of progressive experience in program management, delivery leadership, or consulting within enterprise software or government contracting environments.
• PMO Leadership: Proven track record establishing and scaling Program Management Offices with comprehensive delivery governance frameworks, operating rhythms, and portfolio management practices.
• Public Sector Expertise: Deep knowledge of U.S. public sector contracting, compliance requirements, and procurement processes across federal, state, or local government agencies.
• Financial Acumen: Demonstrated expertise managing financial performance metrics including forecasting, utilization optimization, margin management, and resource allocation across complex delivery portfolios.
• Agile Delivery: Strong command of Agile delivery methodologies and their application in enterprise software implementation and government modernization programs.
• Executive Communication: Exceptional stakeholder management skills with the ability to influence and align executive audiences across customer organizations and internal leadership teams.
• Risk Management: Expert-level capability in risk identification, issue resolution, and governance protocols that ensure delivery success in mission-critical environments.

Responsibilities

• Architect and operationalize the PMO governance framework, establishing delivery standards, operating rhythms, and portfolio management practices that ensure mission assurance and customer success across all US Public Sector engagements.
• Lead financial management and delivery performance optimization across the portfolio, driving forecasting accuracy, utilization targets, margin improvement, and resource allocation decisions that balance growth with profitability.
• Partner with executive stakeholders across Customer Success, Sales, and Product teams to align delivery capacity with pipeline growth, ensuring seamless handoffs and proactive risk mitigation throughout the customer lifecycle.
• Execute comprehensive risk and issue management protocols, implementing early warning systems and resolution frameworks that protect customer outcomes and maintain compliance with U.S. public sector contracting requirements.
• Drive portfolio-level reporting and business intelligence, delivering executive dashboards and insights that inform strategic decisions on capacity planning, customer health, and expansion opportunities.
• Champion Agile delivery methodologies and continuous improvement practices, coaching delivery teams and embedding quality standards that accelerate time-to-value for government customers.

Skills

PMO Leadership

Executive Communication

Risk Management

Agile Delivery

Financial Acumen

Public Sector Expertise

Stakeholder Management

Education

Bachelor’s degree or higher

Job description

Appian is seeking an Area Vice President to lead the US Public Sector Customer Success PMO, based in McLean, VA with a hybrid work model. You will establish governance, drive delivery excellence, and partner with executives to scale growth across federal, state, and local government engagements.

The role requires 15+ years in program management, strong PMO leadership, and deep public sector expertise, with a base salary range and discretionary bonus potential reflected in compensation packages.