AVP, Operations Tech Transformation Lead

Pacific Life Insurance Company; Newport Beach (CA); On-site; CAD 297,000 - 367,000; Full time

Benefits offered by this job

Health benefits start day 1

Paid time off

Paid parental leave

401k with company match

Job summary

Pacific Life Insurance Company is seeking an experienced Assistant Vice President, Ops. Technology Transformation Lead to drive the CMD Operations Transformation, a multi-year program focused on digitization and AI enablement.

You will lead technical strategy, architecture, and execution, partnering with business leaders to deliver measurable outcomes. The role is onsite in Newport Beach, CA, and requires 10+ years in tech leadership, strong transformation experience, and expertise in cloud,

Qualifications

• 10+ years of technology leadership experience, preferably in life/annuity insurance.
• Proven success leading large-scale transformation programs with measurable outcomes.
• Deep expertise in enterprise architecture, cloud platforms, AI/ML, and automation.
• Strong understanding of agile delivery models, DevSecOps, and product-centric operating models.
• Exceptional communication and stakeholder management skills.
• Experience managing hybrid teams and vendor partnerships.

Responsibilities

• Define and evolve the technical vision for Operations Transformation aligned with enterprise architecture and business priorities.
• Co-lead cross-functional workstreams with business counterparts, ensuring shared OKRs and outcome ownership.
• Champion modernization by decoupling legacy systems and adopting next-gen platforms and AI capabilities.
• Lead dedicated engineering teams across Transformation workstreams including FAST, IVR, GenAI, and automation.
• Oversee execution roadmaps, PI planning, and delivery metrics using agile and DevOps practices.
• Ensure tight integration with BAU technology teams while maintaining focus on transformation goals.
• Own architectural decisions across Transformation platforms, ensuring scalability and reuse.
• Guide the development of orchestration layers, self-service portals, and unified processing workflows.
• Build and mentor high-performing technology teams, including internal staff and contractors.
• Support upskilling initiatives such as GenAI Academy and agile/DevOps training.
• Collaborate with HR and L&D on strategic workforce planning and role definition.

Skills

Technology leadership

Enterprise architecture

Cloud platforms

AI/ML

Agile delivery

DevSecOps

Vendor management

Stakeholder management

Hybrid teams

Transformation programs

Tools

FAST/IVR/GenAI platforms

Job description

Pacific Life Insurance Company is seeking an experienced Assistant Vice President, Ops. Technology Transformation Lead to drive the CMD Operations Transformation, a multi-year program focused on digitization and AI enablement.

You will lead technical strategy, architecture, and execution, partnering with business leaders to deliver measurable outcomes. The role is onsite in Newport Beach, CA, and requires 10+ years in tech leadership, strong transformation experience, and expertise in cloud,