AVP, Operations Implementation and Innovation

John Hancock; Boston (MA); On-site; USD 180,000 - 240,000; Full time

Job summary

John Hancock AVP, Implementation & Innovation will shape and accelerate the strategic agenda across Retail & Wealth Operations, translating enterprise strategy into scalable initiatives and embedding a culture of data‑driven decision making.

The role leads strategy development, program delivery, and transformation efforts with governance, risk controls, and a focus on customer outcomes across geographies and teams. Based in Boston, MA, this is a senior, on-site leadership position.

Responsibilities

• Act as a strategic advisor to the Global Head of Retail & Wealth Operations.
• Define and operationalize the strategic roadmap aligned with business priorities, including OKRs and KPIs.
• Provide end-to-end coordination of strategic initiatives across teams, geographies, and leadership forums.
• Champion a customer-first mindset to enhance the client and advisor journey.
• Oversee complex program delivery, ensuring on-time and on-budget results.
• Establish governance and delivery frameworks embedding accountability and removing barriers to execution.
• Embed risk, compliance, and control standards into all transformation activities, ensuring audit readiness and regulatory alignment.
• Oversee testing, readiness, and post-implementation controls to safeguard operational integrity.

Job description

Role Overview

The AVP, Implementation & Innovation is a senior leader responsible for shaping, operationalizing, and accelerating the strategic agenda across Retail & Wealth Operations. This role acts as a strategic integrator and execution catalyst, translating enterprise and functional strategy into impactful, scalable outcomes, while embedding a culture of innovation, continuous improvement, and data-driven decision-making.

Key Accountabilities

Strategy Development & Execution

• Act as a strategic advisor to the Global Head of Retail & Wealth Operations, supporting prioritization, sequencing, and execution of the function’s strategic agenda.
• Define and operationalize the strategic roadmap aligned with business priorities for the Global Retail and Wealth Operations organization, including development of key OKRs and KPIs
• Provide end-to-end coordination of strategic initiatives, ensuring alignment across teams, geographies, and leadership forums.
• Champion a customer-first mindset, ensuring initiatives enhance the client and advisor journey.

Program Delivery & Implementation

• Oversee complex program delivery, ensuring delivery on time and on budget.
• Establish governance and delivery frameworks that embed accountability and measurement and remove barriers to execution
• Embed Manulife’s risk, compliance, and control standards into all transformation activities, ensuring audit readiness and regulatory alignment
• Oversee testing, readiness, and post-implementation controls to safeguard operational integrity.

Innovation & Transformation Leadership