AVP of Operations - Hospice (IN North)

Gentiva; Muncie (IN); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match

Career Advancement Opportunities

Education Support

Job summary

Responsibilities include directing day-to-day operations, financial management, staff development, admissions, and quality assurance while building partnerships with hospitals and physicians to meet revenue targets. RN licensure is preferred; extensive multi-site hospice operations experience is essential.

Qualifications

• RN Degree preferred or active RN licensure
• Bachelor's degree in Healthcare Administration, Business, or related field considered
• Multi-site operational leadership experience strongly preferred
• 5+ years in hospice or healthcare operations leadership
• 3+ years direct healthcare leadership preferred

Responsibilities

• Direct day-to-day operations, financial management, staff development, admissions, payroll, and quality assurance across multiple sites.
• Maintain regulatory compliance with Medicare, state licensing, accreditation, and CMS regulations; readiness for surveys and audits.
• Develop and expand referral relationships with hospitals, SNFs, physicians, and discharge planners to meet revenue targets.
• Provide patient and family services oversight, including clinical oversight in home, hospital, and long-term care settings.
• supervise executive directors, medical staff, volunteers, and interdisciplinary teams to optimize care coordination and performance.
• Represent the organization publicly, manage PR initiatives, and address community concerns.
• Drive ongoing quality assessment and improvement programs to ensure best-in-class hospice care.

Skills

Leadership

Regulatory compliance

Budgeting

Staff development

Communication

Problem-solving

Strategic planning

Education

RN degree

Bachelor's in Healthcare Administration or related

Tools

HCHB

Excel

PowerPoint

EMR analytics

Job description

Overview

Lead Hospice Operations with Excellence and Compassion.

We’re looking for an experienced Area Vice President (AVP) of Hospice Operations to oversee and elevate our multi-site hospice operations (for IN North). This high-impact leadership role will ensure regulatory compliance, strategic growth, quality care delivery, and community engagement across multiple hospice programs and markets.

Key Responsibilities

• Lead Local Operational Strategy: Direct day-to-day business operations, financial management, staff development, admissions, payroll, and quality assurance across multiple hospice sites.
• Ensure Regulatory Excellence: Maintain compliance with Medicare, state licensing, accreditation, and federal regulations; manage readiness for surveys and audits.
• Build and Grow Partnerships: Develop and expand referral relationships with hospitals, SNFs, physicians, and discharge planners aligned to revenue targets.
• Patient-Centered Oversight: Ensure delivery of quality patient and family services, including clinical oversight in home, hospital, and long-term care settings.
• Team Leadership: Supervise executive directors, medical staff, volunteer programs, and interdepartmental teams to optimize care coordination and performance.
• Public and Community Relations: Serve as a visible ambassador for the organization in the community, manage PR initiatives, and resolve public or patient concerns.
• Performance Improvement: Participate in ongoing quality assessment and improvement programs, driving best-in-class hospice care.

Education

• RN Degree highly preferred
• Bachelor's degree in Healthcare Administration, Business, or related field considered

Experience

• Multi-site operational leadership experience strongly preferred
• 5+ years of progressive leadership experience in hospice or healthcare operations
• 3+ years of direct healthcare services leadership preferred
• Proven expertise in regulatory compliance, budgeting, staff leadership, and multi-site operations
• Experience with HomeCare HomeBase (HCHB) strongly preferred
• In-depth knowledge of hospice CoPs, CMS regulations, and accreditation standards
• Strong communication and organizational skills
• Critical thinking and problem-solving mindset
• Passion for patient-centered care and interdisciplinary teamwork
• Ability to balance strategy, operations, and field leadership

Licensure

• Active RN License required (if applicable)
• Valid driver's license and auto insurance

Technical Skills

• Intermediate skills in Microsoft Excel and PowerPoint
• Comfortable with data systems, electronic medical records (EMR), and analytics

We Offer

Benefits For All Associates (Full-Time, Part-Time & Per Diem)

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace