AVP of Operations - Hospice

Gentiva; Farmington (MO); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match

Career Advancement Opportunities

National & Local Recognition Programs

Teammate Assistance Fund

Job summary

Gentiva is seeking an Area Vice President of Hospice Operations to oversee ten Missouri branches, including St. Louis and Farmington.

This high-impact leadership role ensures regulatory compliance, quality care, and strategic growth across multiple hospice programs. The AVP will direct operations, manage budgets, build partnerships, and drive performance improvement while maintaining patient- and family-centered services.

Qualifications

• RN degree preferred
• Bachelor’s degree in Healthcare Administration or related field considered
• Multi-site operational leadership experience required
• 5+ years leadership in hospice/healthcare operations
• 3+ years in direct healthcare services leadership preferred
• Regulatory compliance experience in CMS/CoPs required
• Strong communication and organizational skills
• Ability to balance strategy and field leadership

Responsibilities

• Lead local operational strategy across multiple hospice sites
• Ensure regulatory excellence with Medicare, state licensing, accreditation, and surveys/audits
• Build and grow referral partnerships to meet revenue targets
• Provide patient- and family-centered care oversight across home, hospital, and long-term care settings
• Supervise executives, medical staff, and interdepartmental teams
• Serve as community ambassador and manage PR initiatives
• Drive ongoing quality assessment and performance improvement

Skills

Leadership

Regulatory compliance

Budgeting

Multi-site operations

Communication

Problem-solving

Data analytics

Education

RN degree

Bachelor's in Healthcare Administration or related field

Tools

HomeCare HomeBase (HCHB)

EMR systems

Job description

Overview

Lead Hospice Operations with Excellence and Compassion.

We’re looking for an experienced Area Vice President (AVP) of Hospice Operations to oversee and elevate our multi-site hospice operations (10 branches in MO*). This high-impact leadership role will ensure regulatory compliance, strategic growth, quality care delivery, and community engagement across multiple hospice programs and markets.

*Covers these markets/branches: St. Louis, Farmington, Union, Wentzville, Jefferson City, Sedalia, Butler, Carthage, Joplin, Neosho and Springfield.

Key Responsibilities:

• Lead Local Operational Strategy: Direct day-to-day business operations, financial management, staff development, admissions, payroll, and quality assurance across multiple hospice sites.

• Ensure Regulatory Excellence: Maintain compliance with Medicare, state licensing, accreditation, and federal regulations; manage readiness for surveys and audits.

• Build and Grow Partnerships: Develop and expand referral relationships with hospitals, SNFs, physicians, and discharge planners aligned to revenue targets.

• Patient-Centered Oversight: Ensure delivery of quality patient and family services, including clinical oversight in home, hospital, and long-term care settings.

• Team Leadership: Supervise executive directors, medical staff, volunteer programs, and interdepartmental teams to optimize care coordination and performance.

• Public and Community Relations: Serve as a visible ambassador for the organization in the community, manage PR initiatives, and resolve public or patient concerns.

• Performance Improvement: Participate in ongoing quality assessment and improvement programs, driving best-in-class hospice care.

About You

Education:

• RN Degree highly preferred

• Bachelor's degree in Healthcare Administration, Business, or related field considered

Experience:

• Multi-site operational leadership experience strongly preferred

• 5+ years of progressive leadership experience in hospice or healthcare operations

• 3+ years of direct healthcare services leadership preferred

• Proven expertise in regulatory compliance, budgeting, staff leadership, and multi-site operations

• Experience with HomeCare HomeBase (HCHB) strongly preferred

• In-depth knowledge of hospice CoPs, CMS regulations, and accreditation standards

• Strong communication and organizational skills

• Critical thinking and problem-solving mindset

• Passion for patient-centered care and interdisciplinary teamwork

• Ability to balance strategy, operations, and field leadership

Licensure:

• Active RN License required (if applicable)

• Valid driver's license and auto insurance

Technical Skills:

• Intermediate skills in Microsoft Excel and PowerPoint

• Comfortable with data systems, electronic medical records (EMR), and analytics

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay

• 401(k) with Company Match

• Career Advancement Opportunities

• National & Local Recognition Programs

• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance

• Mileage Reimbursement or Fleet Vehicle Program

• Generous Paid Time Off + 7 Paid Holidays

• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)

• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)

• Free Continuing Education Units (CEUs)

• Company-paid Life & Long-Term Disability Insurance

• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Legalese

• This is a safety-sensitive position

• Employee must meet minimum requirements to be eligible for benefits

• Where applicable, employee must meet state specific requirements

• We are proud to be an EEO employer

• We maintain a drug-free workplace