AVP of Operations - Hospice

Gentiva; Saint Louis (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

401(k) with Company Match

Career Advancement Opportunities

National & Local Recognition Programs

Teammate Assistance Fund

Medical, Dental, Vision Insurance (FT)

Job summary

Gentiva is seeking an Area Vice President of Hospice Operations to supervise and elevate multi-site hospice programs (10 branches in MO). The role emphasizes regulatory compliance, strategic growth, quality care delivery, and strong community engagement.

You will oversee operational strategy, admissions, payroll, budgeting, and staff development while ensuring high-quality patient- and family-centered care across home, hospital, and long-term settings.

Qualifications

• RN Degree highly preferred.
• Bachelor's degree in Healthcare Administration, Business, or related field considered.
• Experience with regulatory compliance and Medicare/state licensure requirements.
• Proven ability to lead multi-site operations and manage budgets.
• Strong communication and stakeholder engagement skills.

Responsibilities

• Lead Local Operational Strategy across multiple hospice sites.
• Ensure regulatory excellence with Medicare, licensing, accreditation, and surveys.
• Build and grow partnerships with hospitals, physicians, and discharge planners.
• Provide patient-centered oversight across home, hospital, and long-term care settings.
• Supervise executive directors, medical staff, and volunteers to optimize care coordination.
• Represent the organization publicly and lead community relations and quality initiatives.

Skills

Regulatory Compliance

Multi-site Leadership

Hospice Operations

Budgeting

Staff Development

Partnership Development

Education

RN Degree

Bachelor's in Healthcare Administration or related field

Tools

HomeCare HomeBase (HCHB)

Excel

PowerPoint

Job description

Overview

Lead Hospice Operations with Excellence and Compassion.

We’re looking for an experienced Area Vice President (AVP) of Hospice Operations to oversee and elevate our multi-site hospice operations (10 branches in MO). This high-impact leadership role will ensure regulatory compliance, strategic growth, quality care delivery, and community engagement across multiple hospice programs and markets.

Key Responsibilities:

• Lead Local Operational Strategy: Direct day-to-day business operations, financial management, staff development, admissions, payroll, and quality assurance across multiple hospice sites.
• Ensure Regulatory Excellence: Maintain compliance with Medicare, state licensing, accreditation, and federal regulations; manage readiness for surveys and audits.
• Build and Grow Partnerships: Develop and expand referral relationships with hospitals, SNFs, physicians, and discharge planners aligned to revenue targets.
• Patient-Centered Oversight: Ensure delivery of quality patient and family services, including clinical oversight in home, hospital, and long-term care settings.
• Team Leadership: Supervise executive directors, medical staff, volunteer programs, and interdepartmental teams to optimize care coordination and performance.
• Public and Community Relations: Serve as a visible ambassador for the organization in the community, manage PR initiatives, and resolve public or patient concerns.
• Performance Improvement: Participate in ongoing quality assessment and improvement programs, driving best-in-class hospice care.

About You

Education:

• RN Degree highly preferred
• Bachelor's degree in Healthcare Administration, Business, or related field considered

Experience:

• Multi-site operational leadership experience strongly preferred
• 5+ years of progressive leadership experience in hospice or healthcare operations
• 3+ years of direct healthcare services leadership preferred
• Proven expertise in regulatory compliance, budgeting, staff leadership, and multi-site operations
• Experience with HomeCare HomeBase (HCHB) strongly preferred
• In-depth knowledge of hospice CoPs, CMS regulations, and accreditation standards
• Strong communication and organizational skills
• Critical thinking and problem-solving mindset
• Passion for patient-centered care and interdisciplinary teamwork
• Ability to balance strategy, operations, and field leadership

Licensure:

• Active RN License required (if applicable)
• Valid driver's license and auto insurance

Technical Skills:

• Intermediate skills in Microsoft Excel and PowerPoint
• Comfortable with data systems, electronic medical records (EMR), and analytics

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

Location

Gentiva

Our Company

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.