AVP, Life Insurance Operations

Ladders; United States; Remote; USD 153,000 - 284,000; Full time

Benefits offered by this job

Career growth opportunities

Flexible work environment

Well-being and inclusion

Health, dental, mental health benefits

Generous paid time off

Job summary

Ladders is seeking an AVP, Life Insurance Operations to shape and execute the operations strategy for a life insurance business. You will lead a large global team, collaborating with cross-functional partners to drive transformation, enhance service quality, and improve policy administration in a highly regulated environment.

The role emphasizes strategic thinking, financial acumen, and hands-on leadership across a remote US-based workforce.

Qualifications

• 10+ years of leadership in large-scale operations
• Proven track record in transformation and process automation
• In-depth knowledge of the financial services industry and regulatory considerations
• Strong financial acumen with experience in business case development and investment evaluation
• Exceptional communication and negotiation skills for aligning senior stakeholders
• Strategic and analytical mindset, adept in complex environments
• Expertise in change management and building high‑performing teams
• Postgraduate degree or relevant professional designation preferred

Responsibilities

• Set and execute the life in-force operations strategy aligned with business priorities
• Lead transformation of customer and producer experiences through integrated operations
• Direct a global workforce of 150+ employees, fostering accountability and development
• Drive operational excellence using performance metrics and business intelligence
• Collaborate across functions to resolve challenges and improve processes
• Oversee policy administration and vendor management to ensure service accuracy and compliance

Skills

Leadership experience

Operational transformation

Regulatory knowledge

Financial acumen

Stakeholder alignment

Strategic mindset

Change management

Team building

Communication skills

Education

Postgraduate degree or designation

Job description

For our client, we are seeking a AVP, Life Insurance Operations to join the team of a leader in the Finance & Insurance space. This role will shape and execute the operations strategy for a life insurance business, with a focus on policy administration, customer and producer experience, and service quality. You will lead a large global team and partner closely with cross-functional stakeholders to drive transformation, operational discipline, and measurable performance improvements. The position calls for a strong balance of strategic thinking, financial acumen, and hands‑on leadership in a highly regulated environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $152,900 – $283,800 annually

Responsibilities

• Set and execute the life in-force operations strategy aligned with business priorities
• Lead transformation of customer and producer experiences through integrated operations
• Direct a global workforce of 150+ employees, fostering accountability and development
• Drive operational excellence using performance metrics and business intelligence
• Collaborate across functions to resolve challenges and improve processes
• Oversee policy administration and vendor management to ensure service accuracy and compliance

Qualifications

• 10+ years of leadership experience in large-scale operations or administrative functions
• Proven track record in operational transformation and process automation
• In-depth knowledge of the financial services industry and regulatory considerations
• Strong financial acumen with experience in business case development and investment evaluation
• Exceptional communication and negotiation skills for aligning senior stakeholders
• Strategic and analytical mindset, adept in complex environments
• Expertise in change management and building high‑performing teams
• Postgraduate degree or relevant professional designation preferred

Benefits

• Opportunities for career growth and development
• Flexible work environment prioritizing well‑being and inclusion
• Support for shaping a desired future as part of a global team
• Comprehensive health, dental, and mental health benefits
• Generous paid time off including vacation, personal days, and holidays
• Retirement savings plans with employer matching contributions

Our client is an equal opportunity employer.