AVP, Insurance Partner Performance & Governance

LPL Financial; Austin (TX); On-site; USD 107,000 - 178,000; Full time

Benefits offered by this job

401K matching

Health benefits

Employee stock options

Paid time off

Volunteer time off

Job summary

LPL Financial is seeking an AVP, Insurance Partner Performance & Governance to maximize value across the insurance partner ecosystem. You will own carrier and BGA relationships, drive governance, and ensure service excellence and accountability across partnerships.

The role focuses on performance management, issue resolution, advisor experience, and continuous improvement to enhance operations and outcomes for customers and advisors.

Qualifications

• Bachelor's degree in Business, Finance, Insurance, or related field.
• 7–10 years of experience in relationship management, insurance operations, business operations, vendor management, or strategic account management.
• 7–10 years of experience leading executive-level partner relationships.
• 7–10 years of experience implementing governance and performance management programs.

Responsibilities

• Serve as the executive relationship manager for existing insurance carrier and BGA partnerships.
• Develop and maintain strong relationships with senior leadership at partner organizations.
• Act as the primary escalation point and strategic liaison for key partnership matters.
• Foster collaborative relationships that support advisor success and business objectives.
• Lead quarterly business reviews, executive governance meetings, and performance discussions.

Skills

Relationship management

Governance

Performance management

Advisor experience

Operations

Education

Bachelor's degree in Business / Finance / Insurance

Tools

SLAs

Scorecards

Job description

Where Ambition Meets Innovation

Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Job Overview

The AVP, Insurance Partner Performance & Governance is responsible for maximizing the value, effectiveness, and performance of LPL Financial's existing insurance partner ecosystem. This leader serves as the primary executive owner of carrier and BGA relationships, ensuring strong governance, service excellence, operational effectiveness, and accountability across all partnerships.

The role focuses on optimizing existing relationships through performance management, oversight, issue resolution, continuous improvement, and advisor experience enhancement. Success requires strong relationship management capabilities, operational expertise, governance discipline, and the ability to drive accountability across a diverse partner network.

Partner Relationship Management

• Serve as the executive relationship manager for existing insurance carrier and BGA partnerships.
• Develop and maintain strong relationships with senior leadership at partner organizations.
• Act as the primary escalation point and strategic liaison for key partnership matters.
• Foster collaborative relationships that support advisor success and business objectives.

Governance & Oversight

• Establish and maintain partnership governance frameworks and operating standards.
• Lead quarterly business reviews, executive governance meetings, and performance discussions.
• Ensure compliance with contractual commitments, service expectations, and operational requirements.
• Monitor partnership risks and coordinate mitigation strategies when necessary.

Performance Management

• Develop, maintain, and oversee partner scorecards and KPI reporting.
• Measure partner performance against service-level agreements, contractual commitments, and business objectives.
• Drive accountability and remediation efforts when performance standards are not met.
• Monitor operational trends, issue resolution metrics, and service quality indicators.

Advisor Experience & Service Excellence

• Partner with Service, Operations, and Distribution teams to improve advisor experience.
• Monitor advisor satisfaction and identify opportunities for improvement.
• Resolve escalated service, operational, and relationship issues.
• Lead initiatives to improve turnaround times, responsiveness, and overall service quality.

Continuous Improvement

• Identify operational inefficiencies and lead improvement initiatives across the partner ecosystem.
• Develop corrective action plans and partner remediation programs when applicable.
• Collaborate with Compliance, Risk, Operations, and Technology teams to improve processes and controls.
• Drive standardization and consistency across partner management practices.

Success Metrics

• Partner satisfaction and engagement
• Advisor satisfaction and experience scores
• Service-level agreement achievement
• Operational turnaround times
• Escalation resolution effectiveness
• Partner retention and relationship stability
• Compliance with governance standards
• Operational efficiency improvements
• Successful execution of partner improvement initiatives
• Performance against contractual commitments

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements

• Bachelor's degree in Business, Finance, Insurance, or related field.
• 7-10 years of experience in relationship management, insurance operations, business operations, vendor management, or strategic account management.
• 7-10 years of experience leading executive-level partner relationships.
• 7-10 years of experience implementing governance and performance management programs.

Core Competencies

• Strong operational, analytical, and problem-solving capabilities.
• Excellent communication and stakeholder management skills.

Preferences

• Experience within insurance distribution, carrier operations, BGAs, broker-dealers, or wealth management firms.
• Knowledge of life insurance, annuity, and insurance servicing operations.
• Experience managing SLAs, scorecards, and vendor oversight programs.
• Understanding of risk management, compliance, and third-party governance frameworks.

Pay Range

$106,605.00 - $177,572.00

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more.

Company Overview

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.

For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities.

Principals only. EOE.

Information on Interviews

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at [phone].

EAC 5.19.26