AVP, Electronic Banking - Digital Ops Leader

Institution for Savings; Newburyport (MA); On-site; USD 75,000 - 85,000; Full time

Job summary

Institution for Savings in Newburyport, MA is seeking an Assistant Vice President, Electronic Banking to oversee the day-to-day administration of our electronic banking products and services for both consumer and business customers. This in-person role focuses on secure, reliable systems and ongoing product enhancements.

The AVP will monitor updates and coordinate with vendors and internal teams to implement improvements, maintain controls, and train staff while ensuring compliance with

Qualifications

• Bachelor’s degree or 3–5 years of experience in electronic banking and deposit operations.
• Technical aptitude to understand system functionality and digital banking integration.
• Strong communication and collaboration across bank departments.
• Knowledge of security, risk and compliance for electronic banking services.
• Strong organizational skills with attention to operational details.
• Supervisory or lead experience preferred.

Responsibilities

• Oversee day-to-day administration of electronic banking products for consumer and business customers.
• Balance operational needs with product oversight to ensure security and compliance.
• Monitor system updates, enhancements, and releases with attention to security, functionality, and operational impact.
• Test, implement, and support electronic banking product enhancements with vendors and internal teams.
• Maintain procedures, documentation, and controls related to electronic banking operations.
• Provide training, guidance, and ongoing support to internal teams regarding electronic banking products and functionality.
• Identify operational risks, improvement opportunities, and communicate observations to management.
• Support customer service efforts related to electronic banking products including escalations or inquiries as needed.
• Support strategic electronic banking product initiatives and projects as needed.
• There may be other duties assigned to support Retail Operations.

Skills

Technical aptitude

Communication skills

Security & compliance knowledge

Organizational skills

Supervisory experience

Education

Bachelor’s degree or 3–5 years experience in electronic banking and deposit operations

Job description

Institution for Savings in Newburyport, MA is seeking an Assistant Vice President, Electronic Banking to oversee the day-to-day administration of our electronic banking products and services for both consumer and business customers. This in-person role focuses on secure, reliable systems and ongoing product enhancements.

The AVP will monitor updates and coordinate with vendors and internal teams to implement improvements, maintain controls, and train staff while ensuring compliance with