Assistant Vice President, Electronic Banking

Institution for Savings; Newburyport (MA); On-site; USD 75,000 - 85,000; Full time

Job summary

Institution for Savings in Newburyport, MA is seeking an Assistant Vice President, Electronic Banking to oversee the day-to-day administration of our electronic banking products and services for both consumer and business customers. This in-person role focuses on secure, reliable systems and ongoing product enhancements.

The AVP will monitor updates and coordinate with vendors and internal teams to implement improvements, maintain controls, and train staff while ensuring compliance with

Qualifications

• Bachelor’s degree or 3–5 years of experience in electronic banking and deposit operations.
• Technical aptitude to understand system functionality and digital banking integration.
• Strong communication and collaboration across bank departments.
• Knowledge of security, risk and compliance for electronic banking services.
• Strong organizational skills with attention to operational details.
• Supervisory or lead experience preferred.

Responsibilities

• Oversee day-to-day administration of electronic banking products for consumer and business customers.
• Balance operational needs with product oversight to ensure security and compliance.
• Monitor system updates, enhancements, and releases with attention to security, functionality, and operational impact.
• Test, implement, and support electronic banking product enhancements with vendors and internal teams.
• Maintain procedures, documentation, and controls related to electronic banking operations.
• Provide training, guidance, and ongoing support to internal teams regarding electronic banking products and functionality.
• Identify operational risks, improvement opportunities, and communicate observations to management.
• Support customer service efforts related to electronic banking products including escalations or inquiries as needed.
• Support strategic electronic banking product initiatives and projects as needed.
• There may be other duties assigned to support Retail Operations.

Skills

Technical aptitude

Communication skills

Security & compliance knowledge

Organizational skills

Supervisory experience

Education

Bachelor’s degree or 3–5 years experience in electronic banking and deposit operations

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assistant Vice President, Electronic Banking

Full time employee Management Newburyport, MA, US

Salary Range: $75,000.00 To $85,000.00 Annually

AVP Electronic Banking

Institution for Savings is seeking an Electronic Banking Manager to oversee the day-to-day administration of the Bank’s electronic banking products and services for both consumer and business customers. This role focuses on ensuring electronic banking systems operate securely, efficiently, and in compliance with regulatory requirements, while supporting ongoing product enhancements and operational needs. This is an in-person position in our Newburyport Office.

Key Responsibilities:

• Oversee the day-to-day administration of electronic banking products and services for consumer and business customers, including but not limited to online banking, mobile banking, cash management, remote deposit capture, bill pay, and telephone banking.
• Balance operational needs with ongoing product oversight to ensure systems remain secure, reliable, and compliant with regulatory requirements.
• Monitor system updates, enhancements, and releases with attention to security, functionality, and operational impact.
• Partner with vendors and internal teams to test, implement, and support electronic banking product enhancements.
• Maintain procedures, documentation, and controls related to electronic banking operations.
• Provide training, guidance, and ongoing support to internal teams regarding electronic banking products and functionality.
• Identify operational risks, improvement opportunities, and emerging needs and communicate observations to management.
• Support customer service efforts related to electronic banking products, including assisting with complex issues, escalations, or inquiries as needed.
• Support strategic electronic banking product initiatives and projects as needed.
• There may be other duties assigned, as needed, to support other functions within Retail Operations.

Qualifications:

• Bachelor’s degree or 3-5 years of experience in electronic banking and deposit operations.
• Technical aptitude with the ability to understand system functionality, product dependencies and how digital banking solutions integrate across platforms.
• Strong communication and collaboration skills with the ability to work effectively across Bank departments
• Working knowledge of security, risk and compliance considerations related to electronic banking services.
• Strong organizational skills with attention to operational details.
• Prior supervisory or lead experience preferred.

The salary range posted is one component of the Bank’s compensation package. The Bank offers an excellent benefits package including the following:

• 100% paid medical
• 100% paid vision insurance
• 401(k) match up to 10%
• Life Insurance
• Pet Insurance
• Disability Plan
• Pension Plan after 2 years of service
• Quarterly Incentive plan
• Generous vacation and paid-time off

The Institution for Savings is an Equal Opportunity Employer. Member of FDIC. Member DIF