AVP, Digital Reputation & AI Visibility

Citigroup Inc.; Jacksonville (FL); On-site; USD 79,000 - 119,000; Full time

Job summary

Citi in Jacksonville, FL is seeking an Assistant Vice President to join the Digital Reputation Management team within Communications. You will support implementation of AI visibility initiatives, monitor how Citi is represented on AI-powered platforms, and help adopt AI best practices across the function.

The role emphasizes curiosity, learning, collaboration across teams, and turning new ideas into practical communications solutions in an AI-driven environment.

Qualifications

• Bachelor’s degree in Communications, Marketing, Digital Media, Business, Technology, or related field.
• 3-5 years of experience in communications, digital, marketing, consulting, product, change management, or related disciplines.
• Strong project management and organizational skills.
• Excellent written, verbal, and interpersonal communication skills.
• Strong familiarity with AI tools such as ChatGPT, Copilot, Gemini, Claude, and similar platforms.
• Ability to work effectively in a fast-changing environment with evolving priorities.
• Strong analytical and problem-solving capabilities.
• Experience collaborating across multiple teams and stakeholder groups.
• Demonstrated ability to quickly learn new technologies and concepts.
• Experience creating presentations, executive summaries, and strategic recommendations.

Responsibilities

• Assist in monitoring how the firm is represented across AI platforms and monitoring tools.
• Track AI-powered search developments and best practices.
• Support AI visibility audits, benchmarking, and reporting efforts.
• Identify content opportunities to improve visibility in AI responses.
• Support digital reputation assessments and monitoring programs.
• Coordinate with external vendors, agencies, and technology partners.
• Create AI training resources, playbooks, and educational materials.
• Help teams navigate new tools, workflows, and emerging capabilities.
• Assist with project management, stakeholder coordination, presentations, and reporting activities.

Skills

Project management

Communication skills

Analytical skills

Stakeholder management

Learning agility

Presentation skills

Cross-team collaboration

Education

Bachelor’s degree in Communications, Marketing, Digital Media, Business, Technology, or related field

Tools

AI platforms (ChatGPT, Copilot, Gemini, Claude)

Job description

Citi in Jacksonville, FL is seeking an Assistant Vice President to join the Digital Reputation Management team within Communications. You will support implementation of AI visibility initiatives, monitor how Citi is represented on AI-powered platforms, and help adopt AI best practices across the function.

The role emphasizes curiosity, learning, collaboration across teams, and turning new ideas into practical communications solutions in an AI-driven environment.