AVP, Digital Product Owner

Synchrony; Stamford (CT); Hybrid; USD 90,000 - 155,000; Full time

Job summary

A leading company is seeking an AVP, Digital Product Owner to drive the development of high-performing APIs and systems essential for their digital ecosystem. This role involves collaborating with cross-functional teams and requires effective project management and Agile skills, offering a salary range of $90,000 to $155,000 annually.

Qualifications

• Minimum 3 years of project management experience, preferably in Digital or Marketing disciplines.
• Experience with Agile software development framework.
• Understanding of APIs and experience with API product management.

Responsibilities

• Design and execute on a product roadmap that aligns with strategic company goals.
• Partner with internal and external sources to translate feature requests into actionable stories.
• Lead the feature development cycle including build, test, launch, and adoption.

Skills

Strong communication skills

Agile skills

Project management

Creative problem solving

Education

Bachelor's Degree or High School Diploma/GED with 6+ years of experience

Job description

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Role Summary/Purpose:

We are seeking an Agile Product Owner to lead the development and implementation of resilient, dependable, and high-performing APIs and systems that serve as the foundation for our digital ecosystem, driving growth and facilitating success across Synchrony’s strategic initiatives and other key projects. The ideal candidate will have strong communication skills, experience working in a matrixed environment with clients and technical development teams, strong project management and Agile skills, with a proven track record of delivering successful projects. This position will report to the VP, Authentication Train Leader.

JOB_POSTING-3-70811-22

Job Description

Role Summary/Purpose:

We are seeking an Agile Product Owner to lead the development and implementation of resilient, dependable, and high-performing APIs and systems that serve as the foundation for our digital ecosystem, driving growth and facilitating success across Synchrony’s strategic initiatives and other key projects. The ideal candidate will have strong communication skills, experience working in a matrixed environment with clients and technical development teams, strong project management and Agile skills, with a proven track record of delivering successful projects. This position will report to the VP, Authentication Train Leader.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities

• Design and execute on an product roadmap that aligns with the strategic goals of the company
• Partner with multiple internal and external sources to understand feature requests, market intelligence and user VOC, to translate into detailed feature stories ready for development
• Partner with the technical team to ensure the APIs are reliable and scalable while following standards defined by the API COE
• Work with Product Owners, Scrum Masters, developers, UX and QA on feature development/enhancements, inclusive of design, testing and release processes
• Lead the feature development cycle, including build, test, launch and adoption.
• Coordinate user acceptance testing (UAT) with internal stakeholders
• Develop and maintain API documentation, including use cases, designs, and other supporting information
• Partner with Digital Analytics team to monitor post-release customer/client feedback, analyze and resolve any identified issues
• Support and aid in any Legal/Compliance items related to the feature development
• Develop deep understanding of the application/platform and provide input (to other Product Owners) about future product features or enhancements
• Participate in/support broader Digital team and Innovation Station team objectives, including business development presentations, BOLT Sessions, ETI process, Hackathons and other activities
• Perform other duties and/or special projects as assigned
  
  

Qualifications/Requirements

• Bachelor's Degree OR in lieu of a degree, a high school diploma/GED and 6+ years of project management experience
• Minimum of 3 years of project management experience, preferably in Digital or Marketing disciplines
  
  

Desired Characteristics

• Experience with Agile software development framework, preferably acting as Product Owner
• Strong understanding of APIs and experience with API product management
• Curious and passionate about the customer experience, with a proven record of creative problem solving
• Self-motivated, strong communicator (written/verbal) who thrives in a highly-matrixed and virtual/hybrid environment
• Experience in the credit card or financial services industry
• Digital proficiency, including an understanding of web/mobile devices, programming and applications
• Account management or relationship management experience including the ability to develop strong working relationships with cross-functional business partner
  
  

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
  
  

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
  
  

Job Family Group

Marketing

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance

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