AVP, CORE5 Centralized Operations & Platform Growth

Avenue5 Residential; Dallas (TX); On-site; USD 180,000 - 280,000; Full time

Job summary

Avenue5 Residential is seeking an Associate Vice President to lead CORE5, our centralized operations platform. You will guide the CORE5 management team, oversee operations specialists, and ensure consistent service delivery and program performance as CORE5 scales.

You will champion CORE5, partner with operational leaders and clients to understand property needs, improve the platform, boost adoption, and position CORE5 for growth in new opportunities.

Qualifications

• Bachelor's degree in business, real estate, operations, or a related field is preferred; equivalent relevant experience may be considered
• Seven or more years of progressive multifamily property management, centralized operations, or related operational leadership experience is preferred
• Demonstrated experience leading managers and developing high-performing teams is required
• Strong knowledge of multifamily property operations and resident lifecycle activities is required
• Experience implementing centralized, shared-service, or large-scale operational programs is preferred
• Experience presenting to clients, senior leaders, and operational teams is required
• Prior experience in Yardi Voyager or another equivalent system is preferred

Responsibilities

• Provide leadership, direction, coaching, and development to CORE5 managers and ensure strong leadership of centralized operations specialists
• Champion CORE5 throughout Avenue5 and develop strategies to increase awareness, confidence, adoption, and utilization of the program
• Train and equip operational leaders to confidently explain, position, and market CORE5 to existing and prospective clients
• Travel to regional and client locations to educate teams on CORE5, build understanding of the program, strengthen engagement and support increased adoption
• Serve as a CORE5 subject matter expert for clients, prospective clients, operators, and internal stakeholders
• Participate in client pitches, business development opportunities, property transitions, and other conversations where CORE5 may provide value
• Develop and provide operators with client facing information, messaging, presentations, and resources that clearly communicate the CORE5 value proposition and capabilities
• Build strong partnerships with regional and executive operational leaders and ensure CORE5 remains responsive to property and client needs
• Identify opportunities to enhance CORE5 processes, workflows, technology, service delivery, and the overall operator and client experience
• Support the development and implementation of new centralized services and capabilities as the platform evolves
• Develop and execute strategies to drive CORE5 adoption across Avenue5’s existing portfolio and support CORE5 positioning in new business opportunities.
• Monitor growth, staffing, workloads, service levels, and operational performance to ensure CORE5 can scale effectively while maintaining service standards
• Establish and monitor key performance indicators that measure service delivery, efficiency, quality, adoption, and operational impact
• Ensure CORE5 is positioned as an operational partner and resource that creates efficiencies, strengthens consistency, and supports onsite teams
• Perform other tasks as assigned

Skills

Leadership

Strategic thinking

Stakeholder management

Communication

Project management

Financial acumen

Travel readiness

Education

Bachelor's degree in business, real estate, operations, or related field

Equivalent relevant experience

Job description

Avenue5 Residential is seeking an Associate Vice President to lead CORE5, our centralized operations platform. You will guide the CORE5 management team, oversee operations specialists, and ensure consistent service delivery and program performance as CORE5 scales.

You will champion CORE5, partner with operational leaders and clients to understand property needs, improve the platform, boost adoption, and position CORE5 for growth in new opportunities.