Associate Vice President | Centralized Operations

Avenue5 Residential; Phoenix (AZ); On-site; USD 150,000 - 190,000; Full time

Job summary

Avenue5 Residential seeks an Associate Vice President of CORE5 to lead centralized operations and drive platform adoption across the portfolio. You will guide the CORE5 management team and ensure consistent service delivery while partnering with clients to tailor solutions.

Ideal candidates bring 7+ years in multifamily operations, strong leadership, strategic thinking, and excellent communication. This role requires travel and the ability to scale CORE5 to new opportunities.

Qualifications

• Bachelor's degree in business, real estate, operations, or related field preferred.
• 7+ years in multifamily property management or centralized operations preferred.
• Experience leading managers and developing high-performing teams required.
• Experience presenting to clients, senior leaders, and operational teams required.

Responsibilities

• Provide leadership, direction, coaching, and development to CORE5 managers and ensure strong leadership of centralized operations specialists.
• Champion CORE5 throughout Avenue5 and develop strategies to increase awareness, confidence, adoption, and utilization of the program.
• Train and equip operational leaders to explain, position, and market CORE5 to clients and prospects.
• Travel to regional and client locations to educate teams on CORE5 and increase adoption.
• Serve as a CORE5 SME for clients, prospective clients, operators, and internal stakeholders.
• Participate in client pitches, business development opportunities, property transitions, and other conversations where CORE5 may provide value.
• Develop client-facing information, messaging, presentations, and resources communicating CORE5 value and capabilities.
• Build partnerships with regional and executive operational leaders to ensure CORE5 meets property and client needs.
• Identify opportunities to enhance CORE5 processes, workflows, technology, and service delivery.
• Support development and implementation of new centralized services as the platform evolves.
• Develop and execute strategies to drive CORE5 adoption across Avenue5’s portfolio.
• Monitor growth, staffing, workloads, service levels, and performance to support scale.
• Establish KPIs to measure service delivery, efficiency, quality, and adoption.
• Position CORE5 as an operational partner and resource for on-site teams.
• Perform other tasks as assigned.

Skills

Leadership

Team development

Strategic thinking

Business acumen

Communication

Problem solving

Organizational skills

Time management

MS Office

Travel readiness

English proficiency

Education

Bachelor's degree in business/real estate/operations

Tools

Yardi Voyager

Job description

Summary Of Responsibilities

The Associate Vice President of CORE5 (centralized operations) is responsible for the leadership, growth, adoption, and continued evolution of Avenue5’s centralized operations platform. This position provides strategic leadership to the CORE5 management team, oversees the managers responsible for centralized operations specialists, and ensures consistent service delivery, operational partnership, and program performance as CORE5 continues to scale.

Summary Of Responsibilities

The Associate Vice President of CORE5 (centralized operations) is responsible for the leadership, growth, adoption, and continued evolution of Avenue5’s centralized operations platform. This position provides strategic leadership to the CORE5 management team, oversees the managers responsible for centralized operations specialists, and ensures consistent service delivery, operational partnership, and program performance as CORE5 continues to scale.
The Associate Vice President serves as a key champion and subject matter expert for CORE5, partnering closely with operational leaders and clients to understand property needs, strengthen the platform, increase adoption, and identify opportunities for continued improvement. This position leads CORE5 conversations internally and externally and equips operational leaders with the knowledge and tools necessary to effectively position and market CORE5.

Primary Responsibilities And Objectives

• Provide leadership, direction, coaching, and development to CORE5 managers and ensure strong leadership of centralized operations specialists
• Champion CORE5 throughout Avenue5 and develop strategies to increase awareness, confidence, adoption, and utilization of the program
• Train and equip operational leaders to confidently explain, position, and market CORE5 to existing and prospective clients
• Travel to regional and client locations to educate teams on CORE5, build understanding of the program, strengthen engagement and support increased adoption.
• Serve as a CORE5 subject matter expert for clients, prospective clients, operators, and internal stakeholders
• Participate in client pitches, business development opportunities, property transitions, and other conversations where CORE5 may provide value
• Develop and provide operators with client facing information, messaging, presentations, and resources that clearly communicate the CORE5 value proposition and capabilities
• Build strong partnerships with regional and executive operational leaders and ensure CORE5 remains responsive to property and client needs
• Identify opportunities to enhance CORE5 processes, workflows, technology, service delivery, and the overall operator and client experience
• Support the development and implementation of new centralized services and capabilities as the platform evolves
• Develop and execute strategies to drive CORE5 adoption across Avenue5’s existing portfolio and support CORE5 positioning in new business opportunities.
• Monitor growth, staffing, workloads, service levels, and operational performance to ensure CORE5 can scale effectively while maintaining service standards
• Establish and monitor key performance indicators that measure service delivery, efficiency, quality, adoption, and operational impact
• Ensure CORE5 is positioned as an operational partner and resource that creates efficiencies, strengthens consistency, and supports onsite teams
• Perform other tasks as assigned

Education And Experience

• Bachelor's degree in business, real estate, operations, or a related field is preferred; equivalent relevant experience may be considered
• Seven or more years of progressive multifamily property management, centralized operations, or related operational leadership experience is preferred
• Demonstrated experience leading managers and developing high-performing teams is required
• Strong knowledge of multifamily property operations and resident lifecycle activities is required
• Experience implementing centralized, shared-service, or large-scale operational programs is preferred
• Experience presenting to clients, senior leaders, and operational teams is required
• Prior experience in Yardi Voyager or another equivalent system is preferred

Skills And Requirements

• Strong leadership presence with the ability to influence and build credibility across multiple levels of an organization
• Ability to develop leaders and build high-performing, accountable teams
• Strategic thinker with the ability to translate ideas and feedback into scalable operational solutions
• Strong business acumen with an understanding of staffing models, productivity, financial performance, and operational efficiency
• Ability to clearly and confidently articulate the CORE5 value proposition to internal and external audiences
• Strong problem-solving skills with the ability to identify root causes and implement sustainable solutions
• Very strong organizational and time-management skills with the ability to prioritize effectively in a fast-paced environment
• Intermediate to advanced knowledge of Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
• Sensitivity to confidential matters is required
• Ability to work independently with a strong sense of urgency
• Capability to read, write, comprehend, and converse in English
• Excellent customer service and interpersonal skills with the ability to relate to others
• Ability to travel as necessary for client meetings, property visits, presentations, training, and CORE5 initiatives
• Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses if assigned

Scheduling

• Required to maintain a regular schedule which may require working outside of business hours, weekends, and non-traditional holidays
• Ability to travel (50%)

Environment

• Exposure to an environment typically found in an office building

Physical Requirements

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform the job’s essential functions. These functions include, but are not limited to:

• Ability to lift, push, and pull up to 25 pounds
• Must be able to remain stationary, move around, reach, and position oneself as needed for extended periods of time
• Ability to perceive the nature of sounds at normal speaking levels including the ability to receive detailed information through oral communication, and to make the discriminations sound
• Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct
• Ability to tolerate stressful situations
• Ability to talk and express ideas through the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly
• Ability to work under minimal to moderate supervision

Diversity

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.