AVP, Consumer IT Operations Manager

Axos Bank; San Diego (CA); Vor Ort; USD 115.000 - 130.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Sick Leave

Vacation & Holidays

HSA or FSA enrollment

401(k) Employer Match

Employee Mortgage Program

Zusammenfassung

Axos Bank is seeking an experienced Consumer IT Staff Operations Manager to partner with the SVP, Head of Consumer Bank Development. You will streamline operations, align departments, and drive initiatives that improve decision-making and efficiency on the Consumer IT team.

This on-site role is based at our headquarters in San Diego, CA. You will coordinate strategic plans, produce dashboards, support budgeting, and champion Axos values while guiding leadership through critical projects and

Qualifikationen

• Bachelor’s degree required.
• 3+ years of experience in management consulting, operations, strategy, or executive support roles.
• Exceptional organizational skills.
• Strong analytical skills and business acumen.
• Excellent written and verbal communication abilities.
• High emotional intelligence, discretion, and a proactive mindset.
• Experience in a startup, high-growth, or mission-driven environment preferred.
• Proven ability to influence and lead without direct authority preferred.

Aufgaben

• Support the SVP, Head of Consumer Bank Development in developing and executing strategic plans.
• Coordinate and track progress of strategic initiatives across departments.
• Prepare briefings, dashboards, and reports for executive decision-making.
• Act as a liaison between leadership and internal/external stakeholders; draft communications and presentations.
• Identify and resolve bottlenecks in organizational processes; drive operational improvements.
• Coordinate cross-functional projects and ensure timely delivery of outcomes.
• Oversee internal communications and promote interdepartmental collaboration.
• Assist with annual IT budgeting, forecasting, and resource planning; monitor spending.
• Serve as a thought partner to Consumer IT leadership and promote Axos values.
• Facilitate leadership planning sessions and governance/compliance initiatives.

Kenntnisse

Organizational skills

Analytical skills

Communication

Emotional intelligence

Influence without authority

Startup experience

Ausbildung

Bachelor’s degree

Jobbeschreibung

Axos Bank Target Range: $115,000.00 /Yr. - $130,000.00 /Yr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education. Eligible for an Annual Discretionary Cash Bonus Target: 10% Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10% These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

About This Job

The Consumer IT Staff Operations Manager is a key strategic partner and right hand to the SVP, Head of Consumer Bank Development, responsible for streamlining operations, aligning departmental operations, driving critical initiatives, and facilitating effective decision-making across departments. This role combines strategic planning, program management, internal communications, and operational excellence to ensure the Consumer IT department runs efficiently. This individual serves as a force multiplier for the leadership team, ensuring the organization operates efficiently, stays aligned with strategic priorities, and maintains a culture of accountability and excellence. This position is on-site and located at our HQ in San Diego, CA.

Responsibilities

• Strategic Planning & Execution Support the SVP, Head of Consumer Bank Development in developing and executing strategic plans
• Coordinate and track progress of strategic initiatives across departments
• Prepare briefings, dashboards, and reports for executive decision-making
• Executive Support & Communication Act as a liaison between the SVP, Head of Consumer Bank Development and internal/external stakeholders
• Draft and review communications, presentations, and reports
• Operational Oversight Identify and resolve bottlenecks in organizational processes
• Coordinate cross-functional projects and ensure timely delivery of outcomes
• Oversee internal communications and promote interdepartmental collaboration
• Budget & Resource Management Support annual IT budgeting, forecasting, and resource planning efforts. Monitor departmental spending and resource allocation to ensure fiscal responsibility.
• Leadership & Culture Serve as a sounding board and thought partner to the Consumer IT leadership team
• Champion company values and help shape organizational culture
• Facilitate leadership team meetings and planning sessions
• Governance & Compliance Ensure Consumer IT policies, standards, and governance frameworks are maintained
• Drive risk management and compliance initiatives, including audit readiness and data privacy.

Qualifications

• Bachelor’s degree
• 3+ years of experience in management consulting, operations, strategy, or executive support roles
• Exceptional organizational skills
• Strong analytical skills and business acumen
• Excellent written and verbal communication abilities
• High emotional intelligence, discretion, and a proactive mindset
• Experience in a startup, high-growth, or mission-driven environment is preferred
• Proven ability to influence and lead without direct authority is preferred

Axos Employee Benefits May Include

• Medical, Dental, Vision, and Life Insurance
• Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)
• HSA or FSA account and other voluntary benefits
• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers. Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX). Learn more about working at Axos Pre-Employment Background Check and Drug Test: All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Equal Employment Opportunity

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc. The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

E-Verify and Right to Work Notices

Axos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. IER Right to Work Poster (English/Spanish) E-Verify Participation Poster (English/Spanish)We’re a team of relentless innovators that are challenging the status quo through smart, pro-consumer financial products and services. We got our start in 2000, as an online bank – when the idea of banking online was almost unthinkable. Since then, we’ve evolved to add commercial banking, commercial lending, investment, clearing, and fiduciary services to our toolbox. As modern life continues to present new challenges for clients, we step up and find creative ways to solve them.