AVP, Consumer IT Operations Manager

Axos Bank; San Diego (CA); On-site; USD 115,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

Paid Sick Leave, 3 weeks vacation & 11

HSA or FSA account

401(k) with Employer Match

Employee Mortgage Loan Program

Free Axos Bank account with Self‑Guide

Bonus eligibility: discretionary cash/

Job summary

Axos Bank in San Diego, CA, seeks a Consumer IT Staff Operations Manager to partner with the SVP, Head of Consumer Bank Development, and streamline operations. This role blends strategic planning, program management, internal communications, and operational excellence to accelerate decision making and drive accountability across departments.

On-site at HQ, you will lead cross‑functional projects, develop dashboards, manage budgets, and promote a culture of results.

Qualifications

• Bachelor’s degree required.
• 3+ years in management consulting, operations, strategy, or executive support.
• Exceptional organizational skills and strong analytical abilities.
• Excellent written and verbal communication skills.
• High emotional intelligence, discretion and proactive mindset.
• Experience in startup or high-growth environments preferred.
• Ability to influence and lead without direct authority preferred.

Responsibilities

• Strategic planning and execution across departments.
• Provide executive support, communications, and reporting.
• Identify bottlenecks and coordinate cross-functional projects.
• Oversee budgeting, forecasting, and resource planning efforts.
• Promote leadership culture and governance frameworks.

Skills

Strategic thinking

Executive liaison

Operational excellence

Cross-functional collaboration

Strong communication

Analytical skills

Organizational skills

Influence without authority

Education

Bachelor’s degree

Job description

Target Range

$115,000.00 /Yr. - $130,000.00 /Yr.

Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

Eligible for an Annual Discretionary Cash Bonus Target: 10%

Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10%

These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

About This Job

The Consumer IT Staff Operations Manager is a key strategic partner and right hand to the SVP, Head of Consumer Bank Development, responsible for streamlining operations, aligning departmental operations, driving critical initiatives, and facilitating effective decision‑making across departments. This role combines strategic planning, program management, internal communications, and operational excellence to ensure the Consumer IT department runs efficiently. This individual serves as a force multiplier for the leadership team, ensuring the organization operates efficiently, stays aligned with strategic priorities, and maintains a culture of accountability and excellence.

This position is on‑site and located at our HQ in San Diego, CA.

Responsibilities

• Strategic Planning & Execution
  • Support the SVP, Head of Consumer Bank Development in developing and executing strategic plans
  • Coordinate and track progress of strategic initiatives across departments
  • Prepare briefings, dashboards, and reports for executive decision‑making
• Executive Support & Communication
  • Act as a liaison between the SVP, Head of Consumer Bank Development and internal/external stakeholders
  • Draft and review communications, presentations, and reports
• Operational Oversight
  • Identify and resolve bottlenecks in organizational processes
  • Coordinate cross‑functional projects and ensure timely delivery of outcomes
  • Oversee internal communications and promote interdepartmental collaboration
• Budget & Resource Management
  • Support annual IT budgeting, forecasting, and resource planning efforts.
  • Monitor departmental spending and resource allocation to ensure fiscal responsibility.
• Leadership & Culture
  • Serve as a sounding board and thought partner to the Consumer IT leadership team
  • Champion company values and help shape organizational culture
  • Facilitate leadership team meetings and planning sessions
• Governance & Compliance
  • Ensure Consumer IT policies, standards, and governance frameworks are maintained
  • Drive risk management and compliance initiatives, including audit readiness and data privacy.

Qualifications

• Bachelor’s degree
• 3+ years of experience in management consulting, operations, strategy, or executive support roles
• Exceptional organizational skills
• Strong analytical skills and business acumen
• Excellent written and verbal communication abilities
• High emotional intelligence, discretion, and a proactive mindset
• Experience in a startup, high‑growth, or mission‑driven environment is preferred
• Proven ability to influence and lead without direct authority is preferred

Axos Employee Benefits May Include

• Medical, Dental, Vision, and Life Insurance
• Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)
• HSA or FSA account and other voluntary benefits
• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self‑Directed Trading

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology‑driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Pre-Employment Background Check and Drug Test

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre‑employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Equal Employment Opportunity

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

E-Verify and Right to Work Notices

Axos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

IER Right to Work Poster (English/Spanish)

E-Verify Participation Poster (English/Spanish)