AVP, Client Support & Experience Strategy

Ryan Specialty; Media (Delaware County); On-site; USD 124,000 - 155,000; Full time

Benefits offered by this job

Paid parental leave

Mental health services

Comprehensive benefits package

Job summary

Ryan Specialty in Delaware County is seeking an experienced Assistant Vice President, Client Support to lead operations and process improvements. This role focuses on enhancing customer satisfaction and retention through strategic initiatives.

The ideal candidate has extensive experience in client support management, is skilled in process optimization, and has proven leadership capabilities. The position offers a competitive salary and comprehensive benefits.

Qualifications

• 12-15 years of Client Support or Customer Service experience, preferably in Insurance Brokerage.
• 5+ years experience in a People Management role.
• Experience leading large-scale Client Service or call centers.

Responsibilities

• Develop and execute a client support strategy to drive satisfaction.
• Expand revenue through coaching the team on cross-selling opportunities.
• Proactively identify opportunities for process improvements.

Skills

Client support strategy development

Team leadership

Cross-selling and up-selling

Process improvement

Collaboration

Education

Bachelor's degree in Business Administration or related field

Job description

Ryan Specialty in Delaware County is seeking an experienced Assistant Vice President, Client Support to lead operations and process improvements. This role focuses on enhancing customer satisfaction and retention through strategic initiatives.

The ideal candidate has extensive experience in client support management, is skilled in process optimization, and has proven leadership capabilities. The position offers a competitive salary and comprehensive benefits.