AVP, Central Operations & Process Excellence

Arch Insurance Group Inc.; New Hampshire; On-site; USD 111,300 - 172,700; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision coverage

Prescription drug coverage

401k with matching

PTO 20 days/year

Holidays 12/year

Job summary

Arch Insurance Group Inc. is seeking an Assistant Vice President, Central Operations to oversee a portfolio of Operations Centers in the US and the Philippines.

The role emphasizes LEAN process improvement and collaboration with internal stakeholders to establish and maintain an Operational Center of Excellence. The AVP will lead teams to achieve strong production, service levels, quality and cost outcomes while pursuing strategic objectives and leveraging technology to enhance operational

Qualifications

• Requires leadership of large Operations Centers and experience applying LEAN principles to improve processes.
• Collaborates with internal stakeholders to establish operational standards and Centers of Excellence.
• Focus on production levels, SLAs, quality and cost optimization.

Responsibilities

• Lead and manage assigned Central Operations teams across US branches and the Philippines, focusing on production, SLAs, quality and cost.
• Grow efficiency of processes and implement technology solutions.
• Ensure SLAs are measured and met across the delivery teams.
• Actively pursue strategic and operational objectives to meet business goals.

Job description

Arch Insurance Group Inc. is seeking an Assistant Vice President, Central Operations to oversee a portfolio of Operations Centers in the US and the Philippines.

The role emphasizes LEAN process improvement and collaboration with internal stakeholders to establish and maintain an Operational Center of Excellence. The AVP will lead teams to achieve strong production, service levels, quality and cost outcomes while pursuing strategic objectives and leveraging technology to enhance operational