AVMA Customer Service Representative - Professional Liability

Brown & Brown, Inc.; Northern (KY); Hybrid; USD 46,000 - 52,000; Full time

Benefits offered by this job

Health Benefits

401k

Student Loan Assistance

Tuition Reimbursement

Mental Health & Wellness

Paid Time Off

Job summary

Brown & Brown, Inc. is hiring a Customer Service Representative for Professional Liability to provide frontline support to policyholders. You will handle inquiries via phone, email and chat, resolve issues related to coverage, claims and billing, and maintain accurate records of interactions.

The role emphasizes empathy, teamwork, and the ability to work in a fast-paced environment while meeting production quotas and quality standards.

Qualifications

• Minimum education of a high school diploma or equivalent.
• 1 to 2 years of customer service or call center experience.
• Insurance, healthcare or veterinary reception or animal-related customer service is a strong advantage.
• Property & Casualty knowledge is preferred or ability to obtain.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional, courteous and timely manner.
• Escalate complex issues to senior team members or management as needed.
• Research and resolve customer questions related to coverage, claims, billing, and policy details.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities for process improvement and communicate recurring issues to the Team Lead or Supervisor.
• Perform data entry tasks including the sorting and indexing of scanned mail and emails, distributing to the appropriate party.
• Meet production quotas and quality standards as set forth by management.

Skills

Customer service

Call center

Communication

Problem solving

Multitasking

Insurance knowledge

Veterinary client service

Education

High school diploma

Job description

AVMA Customer Service Representative - Professional Liability page is loaded## AVMA Customer Service Representative - Professional Liabilitylocations: Remote - USAtime type: Full timeposted on: Posted Todayjob requisition id: R26\\_0000002929Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.The **Customer Service Representative for Professional Liability** provides frontline support to policyholders, addressing inquiries and resolving issues related to coverage, claims, billing, and account information. The CSR handles both inbound and outbound customer interactions to ensure needs are met accurately, efficiently, and with empathy. This role contributes directly to customer satisfaction, retention, and the overall success of the Customer Service team. Collaboration, teamwork, and strong communication within the team are key to success.**Your Impact:*** Respond to customer inquiries via phone, email, and chat in a professional, courteous and timely manner.* Escalate complex issues to senior team members or management as needed.* Research and resolve customer questions related to coverage, claims, billing, and policy details.* Maintain accurate records of customer interactions and transactions.* Identify opportunities for process improvement and communicate recurring issues or suggestions to the Team Lead or Supervisor.* Perform various data entry tasks including the sorting and indexing of scanned mail and emails, distributing to the appropriate party.* Meet production quotas and quality standards as set forth by management.**Successful Candidates Will Have:*** Minimum education of a high school diploma or equivalent.* 1 to 2 years of customer service or call center experience.* Insurance, healthcare or veterinary reception or animal-related customer service is a strong advantage.* Strong communication and problem-solving skills.* Ability to work in a fast-paced environment and handle multiple tasks.* Property & Casualty (IL) preferred or ability to obtain.**Pay Range**$22.00 - $25.00 Hourly*The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.***Teammate Benefits & Total Well-Being**We go beyond standard benefits, focusing on the total well-being of our teammates, including:* *Health Benefits*: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance* *Financial Benefits*: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement* *Mental Health & Wellness*: Free Mental Health & Enhanced Advocacy Services* *Beyond Benefits*: Paid Time Off, Holidays, Preferred Partner Discounts and more.*Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.***Recruiting Vendor Disclosure Statement**Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies (\"Recruiting Vendors\"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.**The Power To Be Yourself**As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, \"The Power to Be Yourself\".locations: Remote - USAtime type: Full timeposted on: Posted YesterdayFounded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world's largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates - not employees, and leaders - not managers. Everything we do is about the greater \"WE\" - never \"me.\" While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission - always doing what is best for our customers.Brown & Brown and its affiliates maintain an internal recruiting team responsible for filling open roles posted to the public. In certain situations, Brown & Brown may supplement its internal capabilities by engaging external recruiting vendors and employment agencies (\"Recruiting Vendors\"). Recruiting Vendors are not authorized to submit resumes, share candidate data, or directly or indirectly contact Brown & Brown employees to present candidates for employment opportunities. The only exception applies to Recruiting Vendors with an active Valid Agreement (as defined below) that has been approved by Brown & Brown.In accordance with this policy, and to ensure appropriate authorization for sharing candidate personal information, Brown & Brown will not accept unsolicited resumes from any source other than Authorized Recruiting Vendors with a Valid Agreement in place who have been expressly invited to support a specific role. Any unsolicited resumes, incomplete submissions, or candidate data received through any means (including email or otherwise) will be considered the property of Brown & Brown. Brown & Brown will not pay any placement or related fees for unsolicited submissions or candidate data provided in violation of this policy. Such submissions may be used by Brown & Brown without any obligation to pay fees of any kind to Recruiting Vendors.A Valid Agreement is defined as a written contract signed by an authorized representative of Brown & Brown. In the absence of a Valid Agreement, Brown & Brown assumes no liability under any legal theory, including but not limited to breach of contract, breach of implied contract, tortious interference, quantum meruit, any/or any other contractual or equitable claims in connection with candidates identified through unsolicited submissions made in violation of this policy.