Aviation Training Lead – Wheelchair Services

Unifi Aviation, LLC; Denver, Northern (CO, KY); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

RTD Eco Pass

Advancement opportunities

Medical, dental, and vision insurance

Job summary

Prospect Airport Services is seeking an Airport Customer Service Trainer at DEN to train new hires and conduct recurrent sessions, ensuring safety and exceptional service. The trainer will stay updated on industry practices and regulatory requirements while maintaining training records and conducting audits.

The role emphasizes leadership, aviation knowledge, and proficiency in Microsoft Office, with a focus on wheelchair assistance services and adherence to safety standards.

Qualifications

• Must possess a valid driver's license or state ID and be able to pass a federal background check.
• Minimum age requirement: 18 years or older.
• Ability to perform physically demanding tasks required for the role.
• Professional appearance and excellent customer service skills.
• Dependable, self-motivated, and responsible, with reliable transportation.
• Prior leadership and/or training experience is required; prior aviation experience is preferred.
• Proficiency in Microsoft Office (Word, Excel, etc.) is required.

Responsibilities

• Conduct comprehensive training sessions for new hires, equipping them with the necessary skills and knowledge to provide wheelchair assistance services at DEN.
• Conduct recurrent training sessions to reinforce skills and ensure ongoing adherence to safety protocols and service standards.
• Stay up to date with industry best practices, airport rules and regulations, company, and airline safety requirements, and incorporate them into training programs.
• Maintain accurate and up-to-date training records, both in hardcopy and digital formats, ensuring compliance with regulatory standards.
• Perform safety audits regularly to identify areas for improvement and ensure compliance with safety protocols.
• Collaborate with team members and management to identify training needs and develop customized training programs.
• Attend a two-day certification class at the Prospect Academy in Dallas, TX (expenses covered by Prospect) and complete other relevant airline certifications as required.

Skills

Customer service

Leadership experience

Microsoft Office

Tools

Microsoft Office

Job description

Prospect Airport Services is seeking an Airport Customer Service Trainer at DEN to train new hires and conduct recurrent sessions, ensuring safety and exceptional service. The trainer will stay updated on industry practices and regulatory requirements while maintaining training records and conducting audits.

The role emphasizes leadership, aviation knowledge, and proficiency in Microsoft Office, with a focus on wheelchair assistance services and adherence to safety standards.