Airport Services Trainer – Wheelchair Support

Prospect International Airport Services; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

RTD Eco Pass

Health, dental and vision insurance (6

after 60 days for full-time)

Job summary

Prospect Airport Services at Denver International Airport (DEN) is seeking an Airport Customer Service Trainer to lead new-hire and recurrent training for wheelchair-assistance teams. You will ensure adherence to safety protocols, industry best practices, and company standards in a dynamic airport environment.

You will develop and update training programs, maintain records, perform safety audits, and collaborate with management to identify needs.

Qualifications

• Must have prior leadership or training experience.
• Proficiency in Microsoft Office (Word, Excel, etc.).
• Strong customer service skills and professional appearance.
• Ability to perform physically demanding tasks.
• Possession of valid driver’s license or state ID and ability to pass a federal background check.

Responsibilities

• Conduct comprehensive training sessions for new hires and recurrent trainings for wheelchair-assistance teams at DEN.
• Stay updated with industry best practices, airport rules and safety requirements, and integrate them into training programs.
• Maintain accurate training records in both hardcopy and digital formats to ensure regulatory compliance.
• Perform regular safety audits and identify areas for improvement in training and service delivery.
• Collaborate with team members and management to identify training needs and develop customized programs.
• Attend a two-day Prospect Academy certification class in Dallas, TX (expenses covered).

Skills

Leadership experience

Training experience

Customer service

Physical stamina

Reliable transportation

Tools

Microsoft Office

Job description

Prospect Airport Services at Denver International Airport (DEN) is seeking an Airport Customer Service Trainer to lead new-hire and recurrent training for wheelchair-assistance teams. You will ensure adherence to safety protocols, industry best practices, and company standards in a dynamic airport environment.

You will develop and update training programs, maintain records, perform safety audits, and collaborate with management to identify needs.