Airport Trainer

Prospect International Airport Services; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

RTD Eco Pass

Health, dental and vision insurance (6

after 60 days for full-time)

Job summary

Prospect Airport Services at Denver International Airport (DEN) is seeking an Airport Customer Service Trainer to lead new-hire and recurrent training for wheelchair-assistance teams. You will ensure adherence to safety protocols, industry best practices, and company standards in a dynamic airport environment.

You will develop and update training programs, maintain records, perform safety audits, and collaborate with management to identify needs.

Qualifications

• Must have prior leadership or training experience.
• Proficiency in Microsoft Office (Word, Excel, etc.).
• Strong customer service skills and professional appearance.
• Ability to perform physically demanding tasks.
• Possession of valid driver’s license or state ID and ability to pass a federal background check.

Responsibilities

• Conduct comprehensive training sessions for new hires and recurrent trainings for wheelchair-assistance teams at DEN.
• Stay updated with industry best practices, airport rules and safety requirements, and integrate them into training programs.
• Maintain accurate training records in both hardcopy and digital formats to ensure regulatory compliance.
• Perform regular safety audits and identify areas for improvement in training and service delivery.
• Collaborate with team members and management to identify training needs and develop customized programs.
• Attend a two-day Prospect Academy certification class in Dallas, TX (expenses covered).

Skills

Leadership experience

Training experience

Customer service

Physical stamina

Reliable transportation

Tools

Microsoft Office

Job description

We are seeking a highly motivated and experienced Airport Customer Service Trainer to join our team at Denver International Airport (DEN). As a Trainer, you will play a critical role in training new hires and conducting recurrent training sessions for our dedicated team of employees who provide wheelchair assistance services. Your expertise in best practices, airport rules and regulations, company and airline safety requirements will ensure our team delivers exceptional customer service while maintaining the highest levels of safety and professionalism.

Responsibilities

• Conduct comprehensive training sessions for new hires, equipping them with the necessary skills and knowledge to provide wheelchair assistance services at DEN.
• Conduct recurrent training sessions to reinforce skills and ensure ongoing adherence to safety protocols and service standards.
• Stay up to date with industry best practices, airport rules and regulations, company, and airline safety requirements, and incorporate them into training programs.
• Maintain accurate and up-to-date training records, both in hardcopy and digital formats, ensuring compliance with regulatory standards.
• Perform safety audits regularly to identify areas for improvement and ensure compliance with safety protocols.
• Collaborate with team members and management to identify training needs and develop customized training programs.
• Attend a two-day certification class at the Prospect Academy in Dallas, TX (expenses covered by Prospect) and complete other relevant airline certifications as required.

Schedule and Benefits

• Work week: (Denver International Airport and office) Monday to Friday, 08:00 AM to 4:30 PM.
• Advancement opportunities available.
• RTD Eco Pass is provided to full and part-time employees.
• Medical, dental, and vision insurance available after 60 days for full-time employees.

Qualifications

• Must possess a valid driver's license or state ID and be able to pass a federal background check.
• Minimum age requirement: 18 years or older.
• Ability to perform physically demanding tasks required for the role.
• Professional appearance and excellent customer service skills.
• Dependable, self-motivated, and responsible, with reliable transportation.
• Prior leadership and/or training experience is required; prior aviation experience is preferred.
• Proficiency in Microsoft Office (Word, Excel, etc.) is required.

About Prospect Airport Services

Prospect Airport Services has been a leading provider in the airline industry for over five decades. With a team of over 12,000 motivated associates and state-of-the‑art technology, we are committed to delivering superior customer service, top‑quality experiences, and the highest levels of safety. Our employees uphold professional excellence, a strong work ethic, and unwavering integrity.

Join our team if you take pride in your appearance, have excellent attendance, and enjoy working with passengers in an airport environment. Many individuals have used this job as a stepping stone to further opportunities within the airline industry. Prospect Airport Services offers numerous advancement opportunities, both in Denver (DEN) and at the thirty‑two other airports we service nationwide.

Prospect Airport Services is an Equal Opportunity Employer.

"Prospect is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."