Aviation Station Lead: Customer Service & Ramp Ops

Trego-Dugan Aviation Inc; Memphis (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

Trego-Dugan Aviation Inc is seeking a Shift Supervisor in Memphis, TN. The role includes directing daily operations, supervising staff, and ensuring compliance with FAA and TSA regulations. Candidates must have at least 1 year of aviation experience and strong customer service skills. Flexibility in scheduling including nights and weekends is required. The position emphasizes leadership, communication, and problem-solving abilities, along with physical demands related to the aviation industry.

Qualifications

• Must be able to work a flexible schedule including nights, weekends, and holidays.
• Must possess a valid Driver’s License.
• Must pass a background investigation and drug test.

Responsibilities

• Supervise daily operations including service to airlines and charter aircraft.
• Direct and train assigned agents.
• Ensure compliance with FAA and TSA regulations.
• Communicate effectively with airline personnel and TSA.

Skills

Customer service focus

Integrity

Professional communication

Problem-solving

Leadership

Attention to detail

Education

1-year experience in the aviation industry

6 months equivalent experience as Airline Service Agent

Tools

Aircraft loading bridges

Baggage tugs and carts

Portable water carts

Job description

Trego-Dugan Aviation Inc is seeking a Shift Supervisor in Memphis, TN. The role includes directing daily operations, supervising staff, and ensuring compliance with FAA and TSA regulations. Candidates must have at least 1 year of aviation experience and strong customer service skills. Flexibility in scheduling including nights and weekends is required. The position emphasizes leadership, communication, and problem-solving abilities, along with physical demands related to the aviation industry.