Aviation Software Technical Writer & Process Analyst

Socket.dev

Coral Gables (FL)

On-site

USD 34,440 - 61,992

Full time

14 days+

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Benefits offered by this job

No specific perks stated

Job summary

TRAX USA Corp. is seeking a Technical Writer to join the Technical Writing team. The role focuses on creating end-user documentation for Trax’s web and iOS apps, with opportunities to expand into process documentation and business analysis as experience grows.

You will gather information from SMEs, develop clear user guides, and ensure consistency with style guidelines. Occasional travel may be required.

Qualifications

Bachelor's degree in English, Technical Communications, Business Administration (Aviation) or related field.
Familiarity with aviation maintenance, MRO operations or enterprise software training is a plus.
Proficiency in Microsoft Office is essential.
Ability to communicate complex concepts clearly with visuals.
Experience with process mapping, workflow analysis or requirements gathering is desirable.
Two writing samples are required.

Responsibilities

Coordinate and write front-end documentation for Online Help libraries.
Collaborate with SMEs to elicit and document user workflows and business rules.
Ensure documentation adheres to style guidelines and quality standards.
Analyze source content to inform learning objectives and structure.
Create process diagrams, workflow logic, and decision points.
Develop knowledge of Trax products by exploring features and configurations.
Work with cross-functional teams including Product Support, Programming and Project Management.
Provide progress updates and meet timelines.
Occasional travel may be required.