Aviation Services Concierge & Customer Support

Lehigh Northampton Airport Authority; Allentown (Lehigh County); On-site; USD 21,000 - 30,000; Full time

Job summary

Lehigh Valley Aviation Services (LVAS) provides general aviation services to commercial, corporate, and private aircraft. The role supports dispatch, concierge services, and clerical duties within the Fixed Based Operations (FBO) environment.

You will interact with tenants, customers, and crew in a fast-paced setting. The position requires strong communication, the ability to multitask, and a valid driver’s license.

Qualifications

• Requires high school diploma or GED.
• Prior customer service experience preferred.
• Strong communication and interpersonal skills required.

Responsibilities

• Receive and dispatch aircraft service and refuel requests.
• Assist with accommodations (hotels, catering, transportation) and provide concierge services.
• Greet customers and handle inquiries via radio, phone, and email.
• Perform clerical duties and light cleaning as assigned.
• Provide shuttle and escort services as needed.
• Restock office supplies and assist with event planning.

Skills

Customer Service

Communication

Multitasking

Team Player

Problem Solving

English language skills

Valid driver's license

Education

High School Diploma or GED

Tools

Word

Excel

Outlook

Job description

Lehigh Valley Aviation Services (LVAS) provides general aviation services to commercial, corporate, and private aircraft. The role supports dispatch, concierge services, and clerical duties within the Fixed Based Operations (FBO) environment.

You will interact with tenants, customers, and crew in a fast-paced setting. The position requires strong communication, the ability to multitask, and a valid driver’s license.