Flight Line Service Technician - FT - Queen City

Lehigh-Northampton Airport Authority; Allentown (Lehigh County); On-site; USD 21,000 - 29,000; Full time

Job summary

Queen City Airport provides ground and concierge services for private and corporate aircraft as part of the LVAS team. The role involves fueling, towing, marshaling aircraft, coordinating ramp movements, and operating ground service equipment on the field.

Responsibilities include snow removal, passenger shuttle service, light custodial duties, baggage handling, and delivering outstanding customer service under varying conditions, including emergencies and severe weather.

Qualifications

• High school diploma or GED required.
• At least 1 year related aviation/customer service experience preferred.
• Able to work nights, weekends, holidays; after-hours on-call.

Responsibilities

• Fuel, tow and marshal private/corporate aircraft.
• Coordinate and direct ramp movements for arriving and departing flights.
• Operate ground service equipment (tugs, fuel trucks, transportation).
• Fuel airport ground vehicles.
• Conduct snow removal and ice mitigation.
• Greet arrivals/departures and provide baggage handling as requested.
• Provide shuttle service for passengers and flight crews.
• Grass cutting and light custodial duties in office/hangar.
• Deliver exceptional customer service at all times.

Skills

Effective communication

Customer service

Emergency response

Computer skills

Teamwork

Education

HS diploma/GED

Tools

Word

Excel

Outlook

Job description

Queen City Airport (XLL) provides amenities to non- commercial, private and corporate aircraft exclusively. This position provides ground and concierge services for customers at Queen City Airport as part of the Lehigh Valley Aviation Services (LVAS) team.Essential FunctionsFuel, tow and marshal private/ corporate aircraft.Coordinate and direct ramp movements for arriving and departing flights.Operate ground service equipment, such as tugs, fuel trucks and transportation vehicles.Fueling of airport ground vehicles.Operate ground service equipment per the customer’s needs.Conduct snow removal and ice mitigationHave the physical ability and awareness to safely navigate in and around equipment and aircraft.Professionally communicate over two-way radio, telephone, and email.Possess and maintain a valid Driver’s License.Additional ResponsibilitiesGreet arriving/departing aircraft and provide baggage handling services as requested.Provide shuttle service for passengers and flight crewsPerform grass cuttingProvide light custodial duties in office and hangar areas.Deliver exceptional customer service with a positive, service-oriented disposition.QualificationsHigh School diploma or general equivalency diploma (GED).1 year of related experience preferredAvailable days, nights, weekends and as needed for emergency and after-hours calls for assistance.PC skills including Word, Excel, Outlook and other applicable computer programs.Strong written, oral, and interpersonal skills.Able to respond and perform in emergency situations and severe weather conditions.Possess a valid driver’s license.Must- Have RequirementsMust be at least 18 years old.Must wear uniforms provided (uniforms must be clean and presentable) and personal protective equipment (PPE).Must maintain a valid driver’s license that meets insurance requirementsMust be available to work nights, weekends and holidays when required.Successfully pass continual training, security and employment requirementsMust possess acceptable English language skills to include speaking, reading, writing and comprehension.Ability to regularly sit, stand, walk, reach with hands and arms, climb, balance; stoop, kneel and crouch or crawl.Must be able to use hands and fingers to type, handle bags, boxes, objects or controls.Ability to lift and/or move up to 50 pounds repeatedly and occasionally lift up to 99 pounds with assistance.Vision abilities include, with or without corrective lenses, close, distance, color and peripheral vision, depth perception and the ability to adjust focus.Sufficient auditory ability, with or without audiological devices, to decipher telephone/radio communications, interact with the public and others, and hear alarms, including vehicle and other warning signals.Able to tolerate exposure to noise levels up to 150 decibels at times, hearing protection is provided and optional.Able to tolerate exposure to air fuels, exhaust, and de-icing chemicals.Able and willing to work in inclement weather, including extreme cold and warm temperatures.