Aviation Operations Leader — 24/7 Safety & Service Excellence

Primeflight-Aviation-5; Las Vegas (NV); On-site; USD 110,000 - 160,000; Full time

Job summary

PrimeFlight Aviation Services, Inc. is seeking a Senior Operations Leader to oversee daily aircraft detailing operations, ensuring safe, high-quality service 24/7. You will manage frontline teams, drive safety culture, and coordinate with internal partners to meet service and financial goals.

You will monitor performance, implement improvements, and maintain strong relationships with customers and aviation partners while ensuring compliance with FAA/OSHA/TSA regulations and company policies.

Qualifications

• Must be 18 years of age or older and eligible to work in the United States.
• Ability to read, write, speak, and understand English.
• Demonstrated leadership experience in operations management, preferably with aviation experience.
• Strong knowledge of FAA, OSHA, TSA/airport regulations.
• Experience managing budgets and performance metrics.
• Strong problem-solving and communication skills.
• Proficiency in Microsoft Office.
• Ability to work flexible schedules and travel as needed.
• Valid driver’s license and reliable transportation.
• Must pass all required screenings and badging.

Responsibilities

• Provide leadership and oversight of daily aircraft detailing operations, ensuring safe, efficient, and high quality service delivery. Detailing operations occur 24x7x365.
• Lead, develop, and manage frontline teams, including hiring, training, scheduling, performance management, and succession planning.
• Foster a safety-first culture, ensuring full compliance with all FAA, OSHA, TSA, airport and company policies and procedures.
• Ensure the highest levels of safety compliance; provide direct oversight for safety and implement corrective actions to mitigate risks.
• Oversee operations ensuring premium service standards and customer satisfaction.
• Maintain open communication with customers and business aviation partners, fostering brand recognition and strong relationships.
• Manage, track and address customer feedback to ensure high satisfaction levels.
• Partner with internal departments to ensure seamless coordination of services, resources, and priorities.
• Develop and implement operational strategies, policies, and procedures to improve efficiency and quality.
• Monitor operational performance metrics, analyze data, and implement continuous improvement initiatives.
• Manage budgets, financial reporting, cost controls, and revenue optimization to meet targets.
• Ensure proper inventory control, equipment readiness, and facility maintenance.
• Lead workforce planning efforts, optimizing labor utilization and scheduling.
• Proactively address and resolve operational challenges and customer concerns.
• Build and maintain relationships with clients and partners to support retention and growth.
• Oversee employee adherence to training requirements, PPE standards and security clearances.
• Review and manage timekeeping, payroll accuracy, and employee documentation.
• Lead operational audits, quality assurance programs, and regulatory inspections.
• Develop and maintain emergency response plans and ensure team preparedness.
• Stay current on aviation industry trends and regulatory updates.
• Provide regular reporting and performance updates to senior leadership.
• Support business development efforts and identify opportunities to expand services and partnerships.

Skills

Leadership

Aviation operations knowledge

Communication

Problem solving

Microsoft Office

Education

Associate or Bachelor's degree preferred

Equivalent experience considered

Tools

Scissor Lift Certification

Job description

PrimeFlight Aviation Services, Inc. is seeking a Senior Operations Leader to oversee daily aircraft detailing operations, ensuring safe, high-quality service 24/7. You will manage frontline teams, drive safety culture, and coordinate with internal partners to meet service and financial goals.

You will monitor performance, implement improvements, and maintain strong relationships with customers and aviation partners while ensuring compliance with FAA/OSHA/TSA regulations and company policies.