Aviation Lounge Operations Leader

Swissport International AG; Ontario (CA); On-site; USD 70,000 - 73,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport International AG is seeking a dynamic lounge operations manager to lead day-to-day operations at our Aspire Lounge locations. You will supervise hourly team members, focus on guest experience, and ensure safety, service speed, and compliance with standards.

As a full-time role, it offers comprehensive benefits, opportunities for advancement, and a chance to contribute to a global leader in aviation services while delivering a memorable travel experience to guests.

Qualifications

• Must pass TSA and FBI background checks.
• Minimum 5 years of progressive management experience in restaurant or retail.
• Ability to manage P&L, budgets and financial projections.
• Must be able to read and write English.

Responsibilities

• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage.
• Manage all day-to-day lounge operations with a focus on delivering a great guest experience and speed of service; directly supervise and support all hourly Team Members; manages all profit and loss centers.
• Frequently interact with guests; follow up on any issues and complaints they may have to ensure Guest Satisfaction.
• Determine current and future staffing needs in the lounge to ensure an adequate number of talented team members are available to deliver a great guest experience.
• Identify and develops high potential team members and Managers to fill future openings by providing ongoing and honest feedback, coaching and development.
• Complete all financial and personnel / payroll related administrative duties in and an accurate and timely way.
• Build and cultivate strong relationships with suppliers, partners and airport administration
• Identify opportunities to drive sales, traffic and return visits with a 4-wall mentality.
• Create a safe, clean and discrimination-free environment for all managers, team members and guests by ensuring all legal and company standards are met.

Skills

TSA background checks

FBI background checks

Leadership

P&L budgeting

Job description

Swissport International AG is seeking a dynamic lounge operations manager to lead day-to-day operations at our Aspire Lounge locations. You will supervise hourly team members, focus on guest experience, and ensure safety, service speed, and compliance with standards.

As a full-time role, it offers comprehensive benefits, opportunities for advancement, and a chance to contribute to a global leader in aviation services while delivering a memorable travel experience to guests.