Aviation IT Help Desk Analyst — Growth & Travel Perks

Pal Airlines; California (MO); Hybrid; USD 43,000 - 64,000; Full time

Benefits offered by this job

Travel privileges

Health benefits

Pension plan

Stock purchase plan

Tuition assistance

Employee assistance programs

Growth opportunities

Job summary

PAL Group of Companies is seeking a Help Desk Analyst to join our team in St. John’s, NL. You will provide Tier 1 and 2 end-user support, on-site and remote desktop assistance, and collaborate across IT to maintain servers, networks, and applications.

The role requires strong communication, ability to explain technical concepts to non-technical users, and comfort with on-call rotation. Travel may be needed and prior cloud experience is valued.

Qualifications

• University degree or college diploma in Computer Science or related field.
• Experience with MS Office and Office 365.
• Experience with SolarWinds, remote desktop, ticketing systems and monitoring/logging tools.
• Experience with public cloud technologies such as AWS, Azure.
• Experience with Windows and Linux environments and traditional infrastructure (HPE, Aruba, Cisco, Dell, Nutanix).
• Excellent interpersonal and communication skills.
• Strong written and verbal communication; able to explain technical concepts to non-technical users.
• Ability to prioritize in a fast-paced environment.
• Familiarity with other IT infra technologies (storage, databases, telephony, cloud).
• Network design experience is an asset; strong networking (LAN/WAN, switches, routers, VPN, firewalls, VOIP)
• Cisco and Microsoft certifications are assets.
• Open to travel; able to work on-call rotation.

Responsibilities

• Provide Tier 1 and 2 end-user support for internal staff, on-site and remote desktop support.
• Provide server support and maintenance, including setup, storage, monitoring, patching.
• Provide network support across LAN/WAN and client sites; updates and reporting.
• Build, configure and troubleshoot software/hardware and infrastructure upgrades.
• Install, deploy and upgrade applications with new releases.
• Collaborate with cross-functional teams to keep equipment and research gear in working order.
• Overlap with other IT staff to troubleshoot servers, PCs, workstations, and network systems.
• Answer calls, analyze problems, resolve recurring issues and train users as needed.
• Diagnose desktop problems and set up workstations including imaging.
• All other duties as assigned.

Skills

Interpersonal skills

Written & verbal communication

Presentation skills

Prioritization

On-call rotation

Travel flexibility

Education

Bachelor's degree or college diploma in Computer Science or related field

Tools

SolarWinds

Remote Desktop

Ticketing systems

Monitoring & logging tools

AWS

Azure

Job description

PAL Group of Companies is seeking a Help Desk Analyst to join our team in St. John’s, NL. You will provide Tier 1 and 2 end-user support, on-site and remote desktop assistance, and collaborate across IT to maintain servers, networks, and applications.

The role requires strong communication, ability to explain technical concepts to non-technical users, and comfort with on-call rotation. Travel may be needed and prior cloud experience is valued.