Help Desk Analyst

PAL Aerospace Ltd.; California (MO); Hybrid; USD 36,000 - 50,000; Full time

Benefits offered by this job

Travel privileges

Comprehensive health benefits

Pension Plan

Tuition Assistance Program

Growth opportunities

Job summary

PAL Aerospace Ltd. is looking for a Help Desk Analyst to join their team in St. John's, NL.

The role involves providing tier 1 and 2 end-user support, server maintenance, and network support for both internal staff and external clients. Qualified candidates will have a university degree in Computer Science and experience with traditional IT applications and systems. PAL offers comprehensive health benefits and opportunities for personal and professional growth within a diverse and inclusive

Qualifications

• Provide Tier 1 and 2 End-user system support.
• Experience with support and administration of office applications.
• Strong experience with networking systems: LAN, WAN, etc.

Responsibilities

• Provide support for internal staff including desktop support.
• Manage and maintain servers and network devices.
• Collaborate with teams to ensure equipment functionality.

Skills

End-user support

Networking systems

Windows environments

Linux environments

Cloud technologies

Interpersonal skills

Communication skills

VOIP systems

Education

University degree in Computer Science

Cisco certification

Microsoft certification

Tools

MS Office

SolarWinds

AWS

Azure

HPE

Cisco

Dell

Nutanix

Job description

Challenge, reward and opportunity – the PAL Group of Companies offers all three. If you are a motivated, energetic and challenge-driven individual who is eager to succeed, you will fit in great with our corporate culture. With a proud history in the aviation industry for nearly 40 years, our company has grown and expanded to become international leaders in aerospace and aviation.

Supporting the PAL Group of Companies, we are looking for Help Desk Analystto join our team in St. John’s, NL.

Responsibilities:

• Provide Tier 1 and 2 End-user system support for the internal staff, including on-site and remote desktop support. Provide assistance and computing support for external, managed services customers.
• Provide server support and maintenance. Including basic server setup, storage/ monitoring, maintenance, patching and general support.
• Provide network support and maintenance across various networking devices through the internal LAN, WAN and external client sites. Basic management, updates, reporting and general network support.
• Build, configure and troubleshoot software and hardware enhancements, and infrastructure upgrades.
• Perform and troubleshoot application installations/deployments and upgrades with new releases.
• Work collaboratively with cross functional teams to ensure end-users equipment, servers, networked equipment, and research equipment are in working order
• Providing high-level support and will overlap with some duties of other IT support staff: troubleshoot and resolve problems with servers, personal computers, workstations, laptops, peripherals, and/or network systems etc.; perform hardware and software installation, configuration, upgrades and enhancements
• Answering phone calls, analyzing problems and resolving recurrent difficulties, communicating technical solutions in user-friendly language, and conducting end-user training where necessary
• Diagnosing desktop workstation problems, set-up of PC workstations including configuration, duplicating and distributing hard drive images
• All other duties as assigned.

Qualifications:

• University degree or college diploma in Computer Science or related field
• Experience with support and administration of traditional office applications, such as: MS Office, Office 365.
• Experience with traditional IT support tools and systems like; SolarWinds, remote desktop, ticketing systems and monitoring and logging tools
• Previous experience with the setup and maintenance of public cloud technologies such as; AWS, Azure and Office 365.
• Experience with Windows and Linux environments as well as traditional infrastructure like HPE, Aruba, Cisco, Dell, Nutanix etc.
• Excellent interpersonal skills.
• Strong written and verbal communication skills.
• Good presentation skills and the ability to communicate technical concepts to non-technical personnel
• Ability to prioritize and work in a fast-paced environment
• Must have good familiarity with other IT infrastructure technologies such as large scale high performance storage systems, databases, telephony & cloud computing
• Network design experience is an asset
• Strong experience with networking systems: LAN, WAN, switches, routers, protocols, firewalls, VPN, wireless networks, security appliances, and network access security
• Experience with VOIP telephony systems is an asset
• Completion of Cisco and Microsoft certifications would be considered an asset
• Open to travel when necessary
• Ability to work an on-call rotation

What PALoffers you:

• Personal travel privileges with PAL and interline agreements with other airlines
• Comprehensive health benefits including medical, dental, vision, and life insurance
• Defined Contribution Pension Plan
• Employee Stock Purchase Plan
• Employee Tuition Assistance Program
• Employee and Family Assistance Programs
• Opportunities for growth

PALis committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported and respected. Candidates of all backgrounds are encouraged to apply.