Aviation Ground Operations Lead

Pacific Aviation; Seattle (WA); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401k

Paid Time Off

Uniform

Parking discount

Paid Training

Job summary

Pacific Aviation is seeking a Supervisor for Japan Airlines in Seattle, WA. This role involves leading a team of customer service agents and ensuring exceptional service delivery. Responsibilities include managing staff allocation, verifying schedules, and overseeing flight handling operations. Candidates should have at least 6 months of customer service experience and preferably speak English and Japanese. The position offers competitive hourly pay and benefits including medical, dental, 401k, and paid training.

Qualifications

• 6 months in passenger and customer service experience.
• Expert knowledge of company methods, general procedures and airline policies.
• Availability to work 5 days a week.

Responsibilities

• Manage and optimize ground staff allocation.
• Verify staff presence and manage schedules.
• Ensure a smooth flight turnaround, from flight opening to flight departure.
• Lead fact-finding investigations concerning employee health and safety.

Skills

Customer service experience

Knowledge of airline policies

Adaptability

Effective communication (English/Japanese)

Job description

Pacific Aviation is seeking a Supervisor for Japan Airlines in Seattle, WA. This role involves leading a team of customer service agents and ensuring exceptional service delivery. Responsibilities include managing staff allocation, verifying schedules, and overseeing flight handling operations. Candidates should have at least 6 months of customer service experience and preferably speak English and Japanese. The position offers competitive hourly pay and benefits including medical, dental, 401k, and paid training.