Aviation Ground Operations Account Manager

AGI Ground; Phoenix (AZ); On-site; USD 75,000 - 110,000; Full time

Job summary

Alliance Ground International (AGI) is seeking an Account Manager to lead and coordinate ground operations, ensuring contract and regulatory compliance and high customer satisfaction. The role involves supervising staff, auditing operations, and maintaining training programs to promote safety and efficiency.

You will partner with customers, regulatory bodies, and internal teams, drive KPI performance, and resolve issues promptly while upholding AGI's standards of integrity and service quality.

Qualifications

• Effective people management and planning/organizational skills.
• Customer-focused and analytical with good judgment.
• Able to work under pressure and a team player.

Responsibilities

• Coordinate with personnel, customers, third-party providers and government agencies to ensure contract/regulatory compliance and customer satisfaction in ground operations.
• Conduct periodic audits on all ground operations.
• Produce, revise, and distribute departmental training aids, directives, reports, forms, memos, etc. and ensure manuals are up to date.
• Ensure personnel involved in ground operations are properly trained.
• Evaluate training and performance records to design training for increased efficiency and safety.
• Maintain Hazardous Materials Training Program for applicable employees.
• Develop and implement policies for safe handling of GSE equipment.
• Lead by example to deliver great service to customers.
• Ensure compliance with safety and security procedures to meet regulatory standards.
• Maintain and report on KPI's.
• Investigate irregularities, accidents or complaints.
• Drive consistency and clear communication of policies and procedures.
• Ensure training is completed and documented.
• Build relationships with stakeholders.
• Resolve issues/conflicts promptly.
• Ensure efficient operation of inbound and outbound flights.
• Promote integrity, fairness, and respect.
• Meet station attendance policy.

Skills

People management

Analytical

Team player

Education

Associates degree

Tools

Microsoft Office

Job description

Alliance Ground International (AGI) is seeking an Account Manager to lead and coordinate ground operations, ensuring contract and regulatory compliance and high customer satisfaction. The role involves supervising staff, auditing operations, and maintaining training programs to promote safety and efficiency.

You will partner with customers, regulatory bodies, and internal teams, drive KPI performance, and resolve issues promptly while upholding AGI's standards of integrity and service quality.