Account Manger - Ground Operation

AGI Ground; Phoenix (AZ); Sur place; USD 75 000 - 110 000; Plein temps

Résumé du poste

Alliance Ground International (AGI) is seeking an Account Manager to lead and coordinate ground operations, ensuring contract and regulatory compliance and high customer satisfaction. The role involves supervising staff, auditing operations, and maintaining training programs to promote safety and efficiency.

You will partner with customers, regulatory bodies, and internal teams, drive KPI performance, and resolve issues promptly while upholding AGI's standards of integrity and service quality.

Qualifications

• Effective people management and planning/organizational skills.
• Customer-focused and analytical with good judgment.
• Able to work under pressure and a team player.

Responsabilités

• Coordinate with personnel, customers, third-party providers and government agencies to ensure contract/regulatory compliance and customer satisfaction in ground operations.
• Conduct periodic audits on all ground operations.
• Produce, revise, and distribute departmental training aids, directives, reports, forms, memos, etc. and ensure manuals are up to date.
• Ensure personnel involved in ground operations are properly trained.
• Evaluate training and performance records to design training for increased efficiency and safety.
• Maintain Hazardous Materials Training Program for applicable employees.
• Develop and implement policies for safe handling of GSE equipment.
• Lead by example to deliver great service to customers.
• Ensure compliance with safety and security procedures to meet regulatory standards.
• Maintain and report on KPI's.
• Investigate irregularities, accidents or complaints.
• Drive consistency and clear communication of policies and procedures.
• Ensure training is completed and documented.
• Build relationships with stakeholders.
• Resolve issues/conflicts promptly.
• Ensure efficient operation of inbound and outbound flights.
• Promote integrity, fairness, and respect.
• Meet station attendance policy.

Connaissances

People management

Analytical

Team player

Formation

Associates degree

Outils

Microsoft Office

Description du poste

Job Description

Alliance Ground International (AGI) is one of the largest independently owned ground handling company providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry.

The work of an Account Manager includes but is not limited to managing, directing and coordinating all activities relating to ground operations by performing the following duties personally or through subordinates.

• Coordinate with Company personnel, customers, third party service providers and applicable government agencies to ensure contract/regulatory compliance and customer satisfaction in all aspects of the Company's ground operations.
• Conduct periodic audits on all Company ground operations.
• Produce, revise, and distribute all departmental training aids, directives, reports, forms, memos, etc. and is responsible for all departmental manuals.
• Ensure all personnel involved in Company ground operations and/or ground handling of Company aircraft are properly trained.
• Evaluate training and performance records of employees to determine and formulate training designed to increase employee efficiency, safety, plus ensure compliance with all Company and governmental regulations.
• Maintain the Hazardous Materials Training Program for all applicable employees.
• Develop and implement policies and procedures for the safe and efficient handling of GSE equipment.
• Lead by example to deliver consistently great service to our customers
• Ensure compliance with all Company safety and security procedures in order to meet/exceed regulatory standards
• Maintain, monitor and report on agreed key performance indicators (KPI's)
• Conduct full investigations on irregularities, accidents or complaints as per our standard reporting requirements
• Drive consistency and standards by ensuring clear communications at all levels on operational policies and procedures.
• Ensure all agreed training is completed and documented
• Build and maintain relationships with stakeholders, internal and external
• Resolve issues/conflicts in a timely manner
• Ensure efficient operation of inbound and outbound flights
• Conducts oneself in such a way as to promote and drive integrity, fairness, personal attitude and respect for others.
• Able to meet the Station's attendance policy.

Supervisory Responsibilities

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding employees; addressing complaints and resolving issues.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Effective people management and planning /organizational skills
• Customer focused and analytical with good judgment
• able to work under pressure and a team player

Knowledge, Skill and Abilities

• Ground handling management experience preferred
• Ability to deal with conflict and resolve issues
• Intermediate computer skills with working knowledge of Microsoft Office programs.
• Excellent English verbal and written communication skills.
• Must be able to handle stress in a fast-paced environment and ensure deadlines are met.
• Ability to concentrate on detail.
• Ability to lift 50-70 lbs.
• Adhere to safety practices and programs.
• Ability to multitask.
• Good communication skills

Education and Experience

• Associates degree from college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
• Valid US driver's license.
• Successful completion of required airport badging process

Schedule of Hours

As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, etc., Strict adherence to company attendance policies are expected and enforced.

Equal Opportunity Statement

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

Alliance Ground International is an equal opportunity employer. We celebrate diversit