Duty Manager - Ground Operation

lliance Ground International; Columbus (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Alliance Ground International invites applications for a Duty Manager to lead ramp teams and manage operations at multiple locations in North America. The role requires running shift crews, ensuring safety, and coordinating with customers and management to minimize delays.

The candidate will oversee loading/unloading, scheduling, training, and compliance with regulations, while seeking new business opportunities and maintaining high service standards.

Qualifications

• Demonstrated leadership of ramp teams in fast-paced environments.
• Strong communication and customer-service orientation.
• Commitment to safety regulations and company policies.

Responsibilities

• Supervise ramp team members during aircraft handling and servicing.
• Create and manage schedules to ensure adequate staffing.
• Assist recruiting and provide on-the-job training.
• Serve as point of contact to minimize delays and issues.
• Enforce AGI safety rules and maintenance procedures.
• Interpret loading instructions and flight information for billing.
• Identify future business opportunities and report to management.
• Support ramp duties as needed (baggage handling, servicing, etc.).

Skills

Team leadership

Communication skills

Safety compliance

Education

High school diploma or equivalent

Tools

GSE operation

Job description

Job Description: Are you an experienced team leader who inspires others to excellence? Are you looking for an opportunity to grow your career? Then let your career take off with Alliance Ground International as a Duty Manager! Ideal candidates will have at least three years of ramp agent experience and three years of progressive aviation management experience.

As a Duty Manager you will:

• Supervise and direct the work of ramp team members as they unload/unload and service aircraft.
• Create and manage schedules to ensure adequate staffing for all ramp operations.
• Assist recruiting team with hiring and provide on-the-job training and ongoing team member professional development opportunities.
• Serve as point person for customers and management to minimize or eliminate potential delays.
• Observe and enforce all AGI and Airline safety regulations as well as company policies.
• Assure that all GSE maintenance procedures are assigned and completed on each shift.
• Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest and log flight information for billing purposes.
• Actively search for and report to station management any future business opportunities
• Assist with all ramp team duties (safety walks, baggage/cargo handling, aircraft servicing, safely operating GSE around aircraft, etc.) as needed.

To be a Duty Manager you must:

• Demonstrate strong communication skills to interact professionally with team members and customers.
• Be at least 18 years old and possess a high school diploma, GED or work experience equivalent.
• Have a valid driver's license with a clean driving record.
• Be able to pass a drug screen and obtain airport security clearance which includes an extensive employment, criminal record and residence background check.

As a Duty Manager you must be able to:

• Lift up to 70 pounds (32 kg) on a regular basis
• Carry heavy items up and down jetway stairs.
• Climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
• Work outside in all types of weather, around jet and machinery noises.

Alliance Ground International (AGI) is an international ground handler that supports the airline industry. We are committed to delivering the aviation community quality services by maintaining the highest level of safety and supplying efficient, effective staff. Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

Introduce yourself! AGI is one of the fastest growing, US-owned, ground handling companies in North America, providing ground, cargo, mail handling, and security services. Founded in 1987, AGI is headquartered in Miami and has more than 12,000 employees spread across 62 airports in the United States and Canada. AGI's portfolio of services includes air cargo, aircraft ground handling, e-commerce, passenger service, and security services. AGI is owned by Audax Croup and Greenbriar Equity Croup, LLC.