Aviation Ground Handling Supervisor — Lead Ops & Service

AVFLIGHT CORPORATION; Grand Rapids (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flight benefits

Job summary

AVFLIGHT CORPORATION is seeking a working shift Supervisor for daily ramp services operations at Grand Rapids International Airport. You will direct, train, and coordinate an assigned shift to provide services for airlines and charter aircraft, emphasizing safety, efficiency, and customer service.

The role requires leadership, excellent communication, and the ability to manage multiple tasks under time pressure, including weather exposure and varied shifts.

Qualifications

• Must be 18 years or older.
• High School diploma or GED equivalent.
• Must pass background check, pre-employment drug test and obtain security clearance.
• Must have authorization to work in the U.S.
• Must have valid Driver's license.
• Relative airline or aviation experience.
• Must be willing to work outside in all types of weather and elevated noise levels within the airport environment.
• Excellent communication skills.
• Ability to push/pull/lift 50 lbs. for extended periods of time.
• Ability to read and write English; bilingual skills a plus.
• Ability to work efficiently under time constraints.
• Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays.

Responsibilities

• Plans, organizes, directs, and participates in the Ramp Services operations for both contracted commercial flights and charter aircraft
• Service operations include passenger check-in, security screening; baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, and aircraft power unit hookups
• Directs and trains assigned Agents. Training includes new employee training and on-going in-service training, including monthly compliance and yearly safety training. Maintains required training records
• Implements departmental policy as directed for operations. Advises the Station Manager on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed
• Coordinates Services activities with air carrier personnel, station managers, and representatives of the Transportation Security Administration (TSA) as required for assigned shift
• Participates in the operation and training of various types of equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars and portable stairs in and around aircraft. Ensures equipment is maintained in good working order at all times
• Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives and procedures. Implements necessary changes in operations as directed. Attends regular and as-needed meetings
• Maintains emergency checklists and supplies
• Prepares and submits verbal and written reports related to service activities and Agents as required
• Updates Multi-User Flight Information Display System (MUFIDS) as required
• Coordinates communications between Airport, airline dispatch personnel and flight captain, including, but not limited to, information related to passenger manifests, weight/balance, fueling requirements, on/off times, uplift, flight release and weather packages
• Handles other business related responsibilities involving billing, correcting/updating payment data, collecting payments, cash handling, ordering supplies and other similar duties
• Perform other duties as assigned
• *flight benefits are offered

Skills

Excellent communication skills

Leadership

Customer service

Problem solving

Attention to detail

Bilingual skills a plus

Education

High School/GED Equivalent

Job description

AVFLIGHT CORPORATION is seeking a working shift Supervisor for daily ramp services operations at Grand Rapids International Airport. You will direct, train, and coordinate an assigned shift to provide services for airlines and charter aircraft, emphasizing safety, efficiency, and customer service.

The role requires leadership, excellent communication, and the ability to manage multiple tasks under time pressure, including weather exposure and varied shifts.