Aviation Customer Service Supervisor — Lead, Train & Optimize

PrimeFlight Aviation Services; Richmond (VA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services is seeking a Customer Service Supervisor to lead a team ensuring smooth passenger experiences at the airport. You will oversee check-in and boarding interactions, resolve inquiries, and uphold airline policies and safety standards.

Responsibilities include coaching staff, monitoring performance, and coordinating scheduling to maintain optimal service. This role requires strong aviation knowledge and the ability to adapt to a fast-paced, 24/7 work environment.

Qualifications

• Must be 18 years of age or older.
• Authorized to work in the United States.
• English communication in reading, writing and speaking.
• 5 years of customer service experience.
• 2 years in a Customer Service Lead role.
• Knowledge of the Aviation Industry.

Responsibilities

• Oversee daily operations of the customer service team to ensure high-quality passenger assistance.
• Monitor and evaluate performance of customer service agents, providing feedback and coaching.
• Address and resolve escalated customer complaints and issues effectively.
• Train and mentor customer service staff in best practices and airport-specific procedures.
• Ensure team adherence to airline and airport policies, procedures, and service standards.
• Coordinate staff schedules, breaks, and shift rotations to maintain optimal service levels.
• Implement strategies to enhance customer satisfaction and streamline service processes.
• Maintain up-to-date knowledge of flight information, gate assignments, and airport services.

Skills

Customer service

Leadership

Communication

Aviation knowledge

IPads/Tablets

Computers

Tools

IPads/Tablets

Computers

Ticketing systems

Job description

PrimeFlight Aviation Services is seeking a Customer Service Supervisor to lead a team ensuring smooth passenger experiences at the airport. You will oversee check-in and boarding interactions, resolve inquiries, and uphold airline policies and safety standards.

Responsibilities include coaching staff, monitoring performance, and coordinating scheduling to maintain optimal service. This role requires strong aviation knowledge and the ability to adapt to a fast-paced, 24/7 work environment.