Airport Customer Service Supervisor — Lead a Dynamic Team

PrimeFlight Aviation Services; San Francisco (CA); On-site; USD 30,307 - 39,950; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Career progression opportunities

Job summary

PrimeFlight Aviation Services is seeking a Customer Service Supervisor at SFO Airport to lead a team delivering exceptional passenger support. The role covers check‑in, boarding coordination, and resolving inquiries while ensuring compliance with airline and airport policies.

Responsibilities include coaching staff, fostering a culture of excellence, and collaborating across departments to optimize service delivery in a busy airport environment.

Qualifications

• Minimum 5 years of customer service experience.
• Minimum 2 years in a Customer Service Lead role.
• Knowledge of the aviation industry.
• Must pass a background check and drug screen.
• Ability to access and interpret information using IPads/Tablets, computers and mobile devices.
• Fluent English communication (reading, writing and speaking).
• Airports/airline environment familiarity desired.
• Eligible to work in the United States and must have a valid driver's license.

Responsibilities

• Oversee daily operations of the customer service team to ensure high‑quality passenger assistance.
• Monitor and coach team performance; provide feedback to staff.
• Address escalated passenger inquiries and resolve issues effectively.
• Train and mentor staff on best practices and airport procedures.
• Ensure adherence to airline and airport policies and service standards.
• Coordinate staff schedules, breaks and shift rotations.
• Improve customer satisfaction and streamline service processes.
• Maintain up‑to‑date knowledge of flight information, gates and services.
• Facilitate communication between customer service and other airport departments.
• Manage ticketing and reservation changes and upgrades.
• Lead regular team meetings and prepare performance reports.
• Assist in developing and updating customer service manuals and materials.
• Promote a positive, collaborative work environment and drive engagement.
• Support recruiting and hiring for customer service roles.
• Uphold PrimeFlight customer service and safety standards.

Skills

Customer service

Team leadership

Communication

Flexibility for shifts

English proficiency

Tools

IPads/Tablets

Computers

Mobile devices

Job description

PrimeFlight Aviation Services is seeking a Customer Service Supervisor at SFO Airport to lead a team delivering exceptional passenger support. The role covers check‑in, boarding coordination, and resolving inquiries while ensuring compliance with airline and airport policies.

Responsibilities include coaching staff, fostering a culture of excellence, and collaborating across departments to optimize service delivery in a busy airport environment.