Airport Passenger Services Supervisor

PrimeFlight Aviation Services; Charlotte, Northern (NC, KY); Hybrid; USD 40,000 - 46,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Career growth

Job summary

PrimeFlight Aviation Services is seeking a Customer Service Supervisor at CLT Airport to lead a team ensuring smooth passenger experiences and compliance with airline policies. The role includes supervising check-in and boarding processes, handling inquiries, and coordinating with airport departments to improve service delivery.

The position requires 5 years of customer service experience with 2 years in a supervisory role, strong communication skills, and flexibility to work varying shifts

Qualifications

• 18 years of age or older.
• Must be legally authorized to work in the United States.
• Must hold a valid driver's license.
• English proficiency (reading, writing, speaking).

Responsibilities

• Oversee daily operations of the customer service team to ensure high-quality passenger assistance.
• Monitor and evaluate performance, provide feedback and coaching.
• Address and resolve escalated customer complaints and issues effectively.
• Train and mentor staff in best practices and airport procedures.

Skills

Customer service experience

Customer Service Lead

Job description

PrimeFlight Aviation Services is seeking a Customer Service Supervisor at CLT Airport to lead a team ensuring smooth passenger experiences and compliance with airline policies. The role includes supervising check-in and boarding processes, handling inquiries, and coordinating with airport departments to improve service delivery.

The position requires 5 years of customer service experience with 2 years in a supervisory role, strong communication skills, and flexibility to work varying shifts