Aviation Customer Service Supervisor – Growth & Leadership

PrimeFlight Aviation Services; Richmond (VA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental coverage

Vision insurance

Life insurance

Paid time off

Job summary

PrimeFlight Aviation Services is seeking a Customer Service Supervisor to lead a team of agents responsible for check-in and boarding, ensuring a smooth passenger experience.

You will train staff, monitor performance, address passenger inquiries, and coordinate with airport departments to uphold airline policies and safety. A minimum of 5 years in customer service and 2 years in a lead role is required, with flexibility for various shifts.

Qualifications

• 5 years of customer service experience.
• 2 years in a lead role.
• Knowledge of the aviation industry.

Responsibilities

• Oversee daily operations of the customer service team to ensure high-quality passenger assistance.
• Monitor and evaluate performance, providing coaching and feedback.
• Address and resolve escalated customer complaints and issues.
• Train and mentor staff in best practices and airport procedures.
• Coordinate with other airport departments to optimize passenger services.
• Prepare reports on activities and performance metrics.

Skills

Customer service experience

Leadership experience

Aviation knowledge

Job description

PrimeFlight Aviation Services is seeking a Customer Service Supervisor to lead a team of agents responsible for check-in and boarding, ensuring a smooth passenger experience.

You will train staff, monitor performance, address passenger inquiries, and coordinate with airport departments to uphold airline policies and safety. A minimum of 5 years in customer service and 2 years in a lead role is required, with flexibility for various shifts.