Aviation Customer Service & Passenger Concierge

LV Aero, LLC; Hawthorne (CA); On-site; USD 55,104,000 - 71,635,000; Full time

Benefits offered by this job

Competitive salary

401k plan (employer match)

Paid time off (PTO)

Health insurance

Job summary

Advanced Air, LLC in Hawthorne, CA is seeking a Customer Service Agent to handle inquiries, reservations, ticketing, passenger check-in, and baggage processing for our on-demand air services.

As a key member of the passenger experience team, you will resolve issues, answer multi-line calls, coordinate hotel and ground transportation, and support airport operations with professionalism and accuracy.

Qualifications

• Minimum 2+ years of customer service experience.
• Proficient in Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Resolve customer requests, questions and needs in a fast-paced environment.
• Answer and direct calls on a multi-line phone system courteously and professionally.
• Coordinate service requests and maintain accurate databases.
• Assist customers with hotel, ground transportation, and itinerary arrangements.

Skills

Customer Service

Communication

Problem Solving

Education

High School diploma or GED

Tools

Outlook

Word

Excel

Job description

Advanced Air, LLC in Hawthorne, CA is seeking a Customer Service Agent to handle inquiries, reservations, ticketing, passenger check-in, and baggage processing for our on-demand air services.

As a key member of the passenger experience team, you will resolve issues, answer multi-line calls, coordinate hotel and ground transportation, and support airport operations with professionalism and accuracy.